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Rusty
Rusty, Customer Service
Category: Phone Systems
Satisfied Customers: 5894
Experience:  Over 20 years electronics experience. How may I help you today?
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MY PHONE IS THE ADMIN PHONE. EXT 221. IT HAS BEEN LOCKED.

Customer Question

MY PHONE IS THE ADMIN PHONE. EXT 221. IT HAS BEEN LOCKED. TRIED EVERYTHING WON'T UNLOCK
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: CAN YOU HELP
JA: How old is the phone?
Customer: POSSIBLY 10 YEARS
JA: How long has this been going on? What troubleshooting have you tried?
Customer: SINCE YESTERDAY. I HAVE TRIED FEATURE 983 THEN MAILBOX THEN CHANGE THEN RESET AND DISCONNECT. THEN TRIED THE 0000 PASSWORD, STILL LOCKED
JA: Anything else you want the phone expert to know before I connect you?
Customer: NO
Submitted: 8 months ago.
Category: Phone Systems
Customer: replied 8 months ago.
THIS IS A NORTEL PHONE
Expert:  Rusty replied 8 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 8 months ago.

Sometimes we don't have an expert for certain devices. In that case, you will get a full refund. Do you still need help with this? I'll continue searching if you haven't already found the answer.

Customer: replied 8 months ago.
I am still having the problem
Expert:  Rusty replied 8 months ago.

Ok, I'll keep looking. If we do not get back to you, your money will be refunded. I would suggest at that point to call Nortel directly.