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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8732
Experience:  Working with Electronics for 25+ years.
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I have a DECT 6.0 System. One of the hand sets is

Customer Question

I have a DECT 6.0 System. One of the hand sets is malfunctioning and I would like to replace, if necessary, or possible solution.
JA: What's the make/model of your device? How old is it?
Customer: KX-TG7741
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Problem started about a week or 2
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I seems to break up when I try to use speaker function
Submitted: 8 months ago.
Category: Phone Systems
Expert:  Greg A. replied 8 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) WHEN did this issue first begin - or was noticed.

2) How many TOTAL cordless handsets do you have with this system, and if more than one, do ALL handsets have this issue?

3) What is the AGE of this system?

Please REPLY using the box below and the SEND button.


Expert:  Greg A. replied 8 months ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

NOTE: The symptoms reported "sound like" the batteries may be getting worn out - and replacing them with NEW batteries and then charging those up may fix this issue.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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