How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Phone Systems
Satisfied Customers: 10794
Experience:  8+ years of professional experience
Type Your Phone Systems Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have answering system KX-TG78. I had my cell phone

Customer Question

I have answering system KX-TG78. I had my cell phone connected to it, but it somehow became disconnected. Now it will not pair no matter what I try. Can you help?
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: I don't have a television. I have a telephone answering system Model KX-TG78
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's been disconnected now for over two weeks. I have followed directions in the manual for pairing cellular phone on page 17 of the manual.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No.
Submitted: 8 months ago.
Category: Phone Systems
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I am sorry to hear about the problem you report. It may be that one of the devices has ceased to be operational enough to be a useful or usable Bluetooth device.

The best test you could do at this point, would be to try to connect the phone to another, different, Bluetooth device. If it does connect OK to a different and other device, then the phone is not 'broken' thank goodness.

If the phone does not connect by Bluetooth, then double-check that its Network settings show that

1. WiFi is Off.

2. data networking or fast networking is Off.


3. Bluetooth is On, and pairing is allowed (with the specific device, at least.)

If all three are true, but connecting (to more than one Bluetooth-capable device configured correctly for connecting) according to instructions still fails, then the phone may be defective.

The other way, would be to try a different handheld that is Bluetooth-capable, with the KX-TG78. If it also fails to connect, then most likely the KX device is where the defect is.

Let me know what happens, what you think, and if I can give you further advice or assistance, just ask. Thanks.