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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2746
Experience:  Working with Electronics for 25+ years.
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I have the 5874 I got when my mom went to memory care; no

Customer Question

I have the 5874 I got when my mom went to memory care; no manual. It was taking messages last week, but now it's not. I've missed several messages..I got cut off answering the phone & others told me they got cut off leaving a msg. help!
JA: Just to clarify, what's the exact make and model of your machine?
Customer: ia5874
JA: How long has this been going on? What troubleshooting have you tried?
Customer: none..just became aware yesterday it's not getting messages, but it did last week
JA: Anything else you want the phone expert to know before I connect you?
Customer: no..thanks!
Submitted: 8 months ago.
Category: Phone Systems
Expert:  Greg A. replied 8 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) Can you CONFIRM that this is a Vtech ia5874 system?

2) If so, can you still make and receive CALLS - if you answer them BEFORE the Answer system picks?

3) What phone service provider (phone company) you have for this phone line?

4) Do you have a different phone - such as a cell phone or neighbor's phone - that can be used to place a TEST CALL to this phone system?

Thanks

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