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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2731
Experience:  Working with Electronics for 25+ years.
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We just purchased our phone system. we were able to do all

Customer Question

JA: Hello. What is your issue regarding?
Customer: we just purchased our phone system. we were able to do all set up except putting the new message on
JA: Just to clarify, what's the exact make and model of your machine?
Customer: KX-TGE230
JA: How long has this been going on? What troubleshooting have you tried?
Customer: we have scoured the instructional manual and don't understand the symbol that is in brackets with an up and down arrow. when we tried using the units up and down arrow it only gives us a P or erase.
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Phone Systems
Expert:  Louie replied 8 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, a review; have you tried pressing the OFF button first on the handset before performing the MENU # 3 0 2 ▲/▼ Yes -► [SELECT]

Customer: replied 8 months ago.
where is this up/down button?
Expert:  Louie replied 8 months ago.

Can you please check?

On the handset, between the TALK and OFF buttons would be the squarish big button where the ▲ and ▼ are on the top portion and bottom portion of this button respectively.

Customer: replied 8 months ago.
Is this phone converstion another $26 after the already $19 for a product that has deficient instructions
have done that numerous times and only get a P or erase
Expert:  Louie replied 8 months ago.

Sorry but my participation is strictly limited to technical, repair and/or installation issues.

Billings & payments concerns are best addressed by Customer Support.

Expert:  Louie replied 8 months ago.

A colleague has provided an image of the handset. Please click HERE. Of interest would be the "B" bottom left of the image.