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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8857
Experience:  Working with Electronics for 25+ years.
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Model KX-TG6524SK. Recentlyshows he main screen as "New

Customer Question

model KX-TG6524SK. Recentlyshows he main screen as "New Voice MailPess VM" Don't have any voice mail, just 6359. Other wise the phone continues to do eveything correctly. How do I get rid of the screen and return to the normal screen?
JA: How old is the phone?
Customer: Severalyears - has always worked perfectliy, stilll does except hethle :new woice mail window and there is no voice mail otherwise phone works [erfetlyil
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Only since I tried to use the VM and put in a numlaber as requested by the phone. Juist want o restore to original ooperation
JA: Anything else you want the electronics expert to know before I connect you?
Customer: NNO Thanks
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Greg A. replied 10 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) What phone service provider (phone company) you have for this phone line?

2) Can you do a quick TEST for me?

That TEST is to pick up any handset in the system (when this "New Voice Mail" message appears), press the SPEAKER (SP-PHONE) button, and QUICKLY listen for the dial tone.

Please let me know if you hear ANYTHING - BEFORE the CLEAR dial tone.


Expert:  Greg A. replied 10 months ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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