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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2822
Experience:  Working with Electronics for 25+ years.
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I tried to answer voice mail but I'm not set up for it, now

Customer Question

I tried to answer voice mail but I'm not set up for it , now my phone keeps beeping when I pick it up and I can't use it I just want to cancel the voice mail. and use my phone normally
JA: How old is the phone?
Customer: about a year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just trying to shut it off
JA: Anything else you want the electronics expert to know before I connect you?
Customer: just want my phone back to normal I don't need voice mail
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Louie replied 10 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the phone system.

Additionally, who is your phone service provider please?

Customer: replied 10 months ago.
Model # KXTGC220 and my phone company is Cox
Expert:  Louie replied 10 months ago.

Appreciate the additionalinformation.

Please confirm; are you using Cox's VoiceMail service or the Panasonic's built-in answering machine?

Customer: replied 10 months ago.
I don't use voicemail just the answering machine
Expert:  Louie replied 10 months ago.

I understand.

Let's try a test; press star ( * ) and the numbers 2- 9- 8

or

call your 10-digit home phone number

and

check if there are any messages.

If yes, listen and delete (all) when heard.