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Nathan, Technician
Category: Phone Systems
Satisfied Customers: 24484
Experience:  Residential and commercial systems.
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I am using my vtech phone with Magic and when I have an

Customer Question

I am using my vtech phone with Magic Jack and when I have an incoming call the vtech phone rings once and switches over to voicemail. The phone does not indicate a missed call, received call, or nor does it show a voicemail when one is left.
JA: How old is the phone?
Customer: 2 years approx.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This has been going on since we reactivated the phone this week. I have read through any manual material I can find and have found nothing helpfull in this regard.
JA: Anything else you want the phone expert to know before I connect you?
Customer: nope
Submitted: 8 months ago.
Category: Phone Systems
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

What is the model of the vtech?

If you pick up the line, do you hear a few beeps or a fast tone instead of or before the dial tone/

Customer: replied 8 months ago.
Expert:  Nathan replied 8 months ago.

What is the model of the vtech?

If you dial your home number from the home phone, does it provide any messages for you there?

Customer: replied 8 months ago.
Dect6.0 and cannot dial my home number as we are away from home and have no service there while we are away
Expert:  Nathan replied 8 months ago.

Dect is a feature, not the model. I really need the model number off the base station, please. It should start with CS or EL usually.

Customer: replied 8 months ago.
best guess i can make is this vtech phone is cheap junk and ready for the garbage!
Customer: replied 8 months ago.
L CS 6114
Expert:  Nathan replied 8 months ago.

Well that is a possibility, they are not a good quality brand, but he magicjack hardware/service really isn't any better.

What I was getting at with the earlier tests is to see if you actually have voicemail service. If you do, calls are going there, and it is a MJ setting where you need to increase the number of rings.

That phone is a very basic model, it doesn't have an answering machine, so it is not the source of interference or early pickup.

Everything here points to an MJ issue.

Customer: replied 8 months ago.
if it is the MJ setting? how do I increase the number of rings....which was my original Question!
Expert:  Nathan replied 8 months ago.

That is something you have to do from home,

from the home line, you dial into the voicemail, when it answers and plays your recording press the * key and enter your password

wait for the prompts then press 0 for mailbox options and you should hear the guided prompts for the answer settings and can adjust it from there.

Expert:  Nathan replied 8 months ago.

Hello, it appears your question is still open.
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