Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems

My panasonic phone Model #KX-TG8411C shows in use,no disl

Customer Question
tone and vm access ri...
My panasonic phone Model #KX-TG8411C shows in use,no disl tone and vm access ri gs busy.
JA: How old is the phone?
Customer: undure
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Unplugging.both jack.took out batterues unplugging from powe wall
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 8 minutes by:
10/20/2016
Electronics Technician: Greg A., Engineer replied 1 year ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,177
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) WHEN did this issue first begin?

2) How many TOTAL cordless handsets do you have with this system?

3) What phone service provider (phone company) you have for this phone line?

4) If you have ANY other devices (phones, fax, etc.) that are NOT part if the Panasonic system - attached to this same phone line and if so, are they working properly?

Please REPLY using the box below and the SEND button.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
Yesterday..2 hand sets bell provider
Customer reply replied 1 year ago
no please reply thru chat.thanjs
Electronics Technician: Greg A., Engineer replied 1 year ago

Hi again and thanks for that information.

4) Do you have ANY other devices (phones, fax, etc.) that are NOT part if the Panasonic system - attached to this same phone line and if so, are they working properly?

OR

4a) Do you have a DIFFERENT phone available (basic corded phone is best) that CAN BE connected in place of the MAIN BASE - as a TEST.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
no only these two
Customer reply replied 1 year ago
also yesterday my phone rang it was an automatic message from a cell but I did not do anything to call it check it etc.Could that have anything to do with it?
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - do you have a friend or neighbor (someplace close by) where you can take the Panasonic system (base and one handset), and connect it to a WORKING phone line?

The idea is to TEST - to find out if this is a "phone" issue or a phone SERVICE issue.

Does that make sense?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
sorry no
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - someone calling you - regardless of where the call came from - should NOT cause the line to be "in use".

let me have you do a different TEST.

Please disconnect the PHONE CORD from the main base unit, the OBSERVE the DISPLAY on the handsets.

Please tell me if the display CHANGES - to a different message (such as Check tel line)?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
discinnected wall adapter then phone jack from base "no lonk to base.reconnect main base ac adapter"
Customer reply replied 1 year ago
sorry meant no link ti base
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - it sounds like you disconnected the AC power adapter.

Please RECONNECT that adapter, and find the PHONE CORD, and then disconnect that.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
ok done
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - what do you see on the displays NOW?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
just in use as before
Electronics Technician: Greg A., Engineer replied 1 year ago

Please type in what you see - on EACH display.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
vm access still busy signal and when I try to call out same message busy
Electronics Technician: Greg A., Engineer replied 1 year ago

Please don't worry about trying to dial out just yet.

REASON: if you can NOT get a dial tone - when pressing the TALK button or the SPEAKER button, then dialing out will NOT work.

What we are trying to get is a DIAL TONE. Once that happens, we MAY be able to proceed.

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
ok sorry
Electronics Technician: Greg A., Engineer replied 1 year ago

You mentioned having TWO of these phones.

Do BOTH have the "in use" on their displays?

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - then let's go back to DISCONNECTING the PHONE CORD (only) and leave it disconnected.

Then check BOTH displays again, and tell me EXACTLY what you see - on BOTH displays.

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
same thing "in use"
Electronics Technician: Greg A., Engineer replied 1 year ago

The phone cord is still disconnected - is that correct?

And you are STILL seeing the "in use" message on BOTH handsets - is that correct?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
niw just says check tel line
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - good - that is what we are looking for. Please leave the phone cord DISCONNECTED - for now.

May I now ask:

- Do YOU have access to a different phone (such as a cell phone or neighbor's phone), that YOU can use to place a TEST CALL to your Bell number?

NOTE: Do NOT send me any other number, just let me know if you do have access to such a phone.

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
I did that..doesn't ring goes to vm which I can't access
Electronics Technician: Greg A., Engineer replied 1 year ago

Hi again,

OK - does the TEST CALL go IMMEDIATELY to the Bell Voicemail system?

OR - do you hear any ring indicator (in the calling phone) - before being switched to VM?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
it rings on my cell and goes to vm after my prompt..eg after 4 rings
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - interesting.

Now let me ask if you have ANY other "phone jacks" in ANY other rooms (or living spaces) of your home?

And if so, have you CHECKED those phone jacks recently - to see if ANYTHING is connected to them?

NOTE: This could be ANY living space - like a basement, garage, etc.

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
I checked all and they are fine.
Electronics Technician: Greg A., Engineer replied 1 year ago

What does "fine" mean?

For example, are there OTHER devices (answering machine, fax, etc.) actually connected to those other phone jacks, or are they EMPTY?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
no
Electronics Technician: Greg A., Engineer replied 1 year ago

"No" - meaning they are NOT empty?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
the modem for fibe network has its own dedicated line and it looks ok..no error messages or anything
Customer reply replied 1 year ago
the other phone line us used for the phone
Electronics Technician: Greg A., Engineer replied 1 year ago

OH - you did not tell me you had FIBRE coming into your home.

So may I ask if you have a "main box" - from the Phone service provider - where the Panasonic phone cord connects?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
oops no..
Customer reply replied 1 year ago
I have two phone jacks.The fibe modem is connected to one the phone the other.
Customer reply replied 1 year ago
main phone jack is in kitchen that is where my phone base is connected
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - our objective is to see if we can connect ONE PHONE CORD (and one phone cord only) to ONE phone jack - and then TEST for a dial tone.

This is to TEST if the SERVICE is making it through to that one phone jack.

Hopefully you still have ALL phone cords disconnected (including the kitchen), and can now reconnect ONE phone cord, then TEST for the dial tone.

Can you do that for me - and tell me what you hear/see?

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 1 year ago

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

Ask Your Own Phone Systems Question
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,177
9,177 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,177 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
When I try to retrieve my messages I press *99 and it gives
when I try to retrieve my messages I press *99 and it gives a busy signal … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I cannot get my phone to work. ZTE N817. Ever since the
all of the data somehow got erased all I can get is the outside temperature… read more
Harry
Harry
536 satisfied customers
3 of my 4 handsets lost ability to use speakerphone. KX
3 of my 4 handsets lost ability to use speakerphone … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Five phones in our system are dead. While in cradle lite in
Five phones in our system are dead. While in cradle green lite in on but no dial tone … read more
Harry
Harry
536 satisfied customers
My gigaset SL 400 error msg says please check phone
my gigaset SL 400 error msg says please check phone connection - how can I do that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Have mod.KXTA680 HAND HELD WIRELESS PHONE THAT SPEAKER PHONE
Have mod.KXTA680 HAND HELD WIRELESS PHONE THAT SPEAKER PHONE AND INTERCOM DOES NOT WORK. OTHER 4 UNITS WORK FINE … read more
Harry
Harry
536 satisfied customers
I have a Panasonic kx-tva50 voice processing system and I
i have a Panasonic kx-tva50 voice processing system and I can not change the voice mail message. I need help! … read more
Harry
Harry
536 satisfied customers
Have a Panasonic tde phone system. Is their a database
have a Panasonic tde phone system . Is their a database designed to store phone numbers that will work with the phone so I can automatically dial phone the data base … read more
Harry
Harry
536 satisfied customers
I cannot get the first message erased. I have hit 7 a number
I cannot get the first message erased. I have hit 7 a number of times and it does not respond. Also, it doesn't allow me to put in my password, but starts beeping other numbers. Then I enter the passw… read more
Harry
Harry
536 satisfied customers
Our answering system has stopped working. The stops
Our answering system has stopped working. The greeting stops recording before the caller leaves a message. … read more
Greg A.
Greg A.
Engineer
9,177 satisfied customers
I just bought a ans machine and cant get a ial tone can you
i just bought a ans machine and cant get a ial tone can you helpme to install using cell phone my land line iis fine … read more
Harry
Harry
536 satisfied customers
Having a problem with my recently purchased phones from
Having a problem with my recently purchased phones from Costco. The phone keep showing the message that Main Unit No Power and under that message is the word charging. Please advise … read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
While talking on phone the line goes dead, I am using a
While talking on phone the line goes dead, I am using a Verizon Home Phone unit … read more
Harry
Harry
536 satisfied customers
Model EL52345 - The In-Use light keeps slowly flashing and
Model EL52345 - The In-Use light keeps slowly flashing and no phone is in use. Also won't allow incoming calls. I can get it to stop for a few minutes but then it starts flashing again. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Over the christmas break when the office was closed we
Hi Pearl over the christmas break when the office was closed we appear to have lost the capability to have clients leave a message on the phone or switch the phone to the message are you able to advis… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
How do I empty a full (Vtech) phone message box? 5.8 digital
How do I empty a full (Vtech) phone message box? JA: What VTech system do you have? Customer: 5.8 digital spread spectrum JA: How long has this been going on with your VTech system? What have you trie… read more
Greg A.
Greg A.
Engineer
9,177 satisfied customers
I received a message on my phone but instead of any message
I received a message on my phone but instead of any message I got a busy signal. The problem is that has been impossible to erase that message as well as get more messages left after that one. What ca… read more
Harry
Harry
536 satisfied customers
Phone installed about a month ago. When someone calls in the
Phone installed about a month ago. When someone calls in the connection lasts a couple seconds only. Been this way from the start although several times it has worked correctly. … read more
Harry
Harry
536 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x