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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
That is an incomplete model number, is it perhaps a VSP600?
I'm trying to help you, but needed that detail from you to do so.
Please give me a few moments to reply.
Unfortunately there does not seem to be any documentation for this model available in either english or spanish, I could give you a portugese copy if that would be helpful to you though.