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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2779
Experience:  Working with Electronics for 25+ years.
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Our phone will not let us ring out. The incoming calls are

Customer Question

Our phone will not let us ring out. The incoming calls are coming in but we don't hear them. The front panel says check Tel line. I've switched off and checked all of the terminals and the battery has now been on charge for 20 hours and still no Phone ?
Can you give me any suggestions Please .
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What maker and model of phone is it?

And what type of phone line service do you have, please? (e.g. digital, UVerse, MagicJack, Comcast, landline, etc.)

Customer: replied 10 months ago.
Hi Russell, Our phone is a Uniden DECT 1635 series. and we have a landline service through Telstra
Expert:  Russell H. replied 10 months ago.

OK. Thanks for responding.

Do you have any other phone to try on the line?

Or, any other phone, e.g. to contact Telstra with, in case the 'Check Tel Line' message actually means the telephone line has a problem?

Or try the Troubleshoot Now blue icon on the right, on this page:

Let me know if that produces a useful result, please.