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I moved my 3-phone Panasonic phones to new locations and now

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I cannot get a dial...
I moved my 3-phone Panasonic phones to new locations and now I cannot get a dial tone on any of them.
Submitted: 1 year ago.Category: Phone Systems
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9/19/2016
Electronics Technician: Nathan, Technician replied 1 year ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 26,427
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

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Electronics Technician: Nathan, Technician replied 1 year ago

Hello Martha,

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

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Customer reply replied 1 year ago
Multiple handsets, none are receiving a dial tone; the line is a Comcast land line. No dsl service
Model of phone is: KX-TG 9542B
Electronics Technician: Nathan, Technician replied 1 year ago

Thank you for the info, Martha.

What I meant about other phones is anything not part of the panasonic system, such as a regular corded or all phone for example.

When you say you moved, is this a new home, or just to a different room?
If the same house, can you move the main base station back to its original location, and tell me if it still works there?

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Customer reply replied 1 year ago
No other phones on my system. Will move the base system back to original location. Don't go away. Have moved phones to original location; they are now charging. Do I have a battery problem?
Electronics Technician: Nathan, Technician replied 1 year ago

I'll be right here.

It is not likely a battery problem,

either you didn't hook the new one up correctly, or the new phone jack you connected to is not live.

Test if you can get a dial tone now, with them back in the original location

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Customer reply replied 1 year ago
This is NOT a new system. Phone jacks have been in service a long time. No tone. Have moved the phones back to original location as you suggested.
Electronics Technician: Nathan, Technician replied 1 year ago

I know it is not a new system, but with a comcast line they don't necessarily provide service to ever phone jack in the house.

So even on the original location, you get no dial tone?
If so, that is more indicative of a line problem than a panasonic problem. Initially, please unplug power to your comcast modem for 60+ seconds to reboot, then check for dial tone after a few more minutes and let me know.

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Customer reply replied 1 year ago
I guess the Comcast modem you are referring to brings in the TV, computer, etc. and I am not about to unplug it even if I knew what it looked like. Any thoughts?
Electronics Technician: Nathan, Technician replied 1 year ago

Yes that is correct, it controls everything.

It is a single box, probably near your computer (may be a combined wifi/modem device).

If you can't do that, we can skip it for now, but then the next step would require testing another phone. Do you have anything else there, an old wall or corded phone, which you can plug in where the panasonic was and test for a dial tone on it?

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Customer reply replied 1 year ago
I looked for an old land line phone I used to have but cannot find it. So I will go out and buy one so I can at least test the line; and if it works I will also buy new batteries and it that does not do it, I will dump the system for good.
Electronics Technician: Nathan, Technician replied 1 year ago

That is exactly what I would do as well, but I don't think this is a battery issue so I'd hold off on that.

Test the other first and let me know what happens, there is a reset process we can try on the panasonic, but this isn't battery related.

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Customer reply replied 1 year ago
I called my phone number from my cell phone. It "rang" on the cell phone as if the phone was ringing in the house.
Electronics Technician: Nathan, Technician replied 1 year ago

Okay if you aren't getting a busy signal or voicemail, that is more of an indicator that it is a panasonic issue than a line issue.

Lets next try to fully reset the system:

1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

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Customer reply replied 1 year ago
I went through the procedure that you suggested; no dial tone for any of the phones.
Customer reply replied 1 year ago
What kind of batteries do you suggest for the phones?
Electronics Technician: Nathan, Technician replied 1 year ago

Thank you for trying,

based on your calling test, this does indicate more of a hardware issue than a line fault.

If you can easily get another phone to test, it would still be beneficial (borrow from a neighbor perhaps)

If you have to buy one anyway, you may as well just buy a new cordless system. Here is one I'd recommend: http://amzn.to/2cZ31Ao

After replacing, if the new one has the problem too (or a borrowed tested one) then you know it is a comcast issue and can call them out to repair on their end, in that case you can just return the new phone if not needed and get your money back. If the new phone works, then you know the old panasonic was faulty and needed to be replaced anyway.

I would not bother replacing the batteries.

If the handsets light up, or give any indicator messages on their displays, then it is not a battery issue.

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Electronics Technician: Nathan, Technician replied 1 year ago

They actually just use a rechargeable AAA battery, if you wanted to test first, you can swap in a set of regular AAA batteries to see if it gets a dial tone, just don't try to charge them.

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Electronics Technician: Nathan, Technician replied 1 year ago

If you do end up needing to replace the batteries then, these are the appropriate ones to use: http://amzn.to/2cXbUHL

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Electronics Technician: Nathan, Technician replied 1 year ago

.

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Electronics Technician: Nathan, Technician replied 1 year ago

Do you need more help with this, Martha?

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Nathan
Nathan
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Category: Phone Systems
Satisfied Customers: 26,427
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Experience: Residential and commercial systems.

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