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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the model of your system, Virginia?Are you saying only one handset will ever work? Or just that you can't transfer calls between handsets?
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.
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Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.