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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2825
Experience:  Working with Electronics for 25+ years.
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I have KX-TGE260 cordless phone. I am using the answering

Customer Question

I have KX-TGE260 cordless phone. I am using the answering machine function on the phone, not the phone company. The handset display consistently says"Voice mail msg via phone co" and the NR button & light on top are flashing. Phone company assures me they have disconnected the voice mail function from them. How can I get the msg off the display & the lights to stop flashing? Tried unplugging from power, but that didn't get rid of it.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones/message system.

To help you with this issue, may I ask:

1) What phone service provider (phone company) you have for this phone line?

2) WHEN was the voice mail function (of the service provider) "disconnected"?

3) How many TOTAL handsets do you have with this system, and if more than one, do ALL handsets have the message showing on the display?

Please REPLY using the box below.