Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems

I have a Vodavi Starplus STS system. We just had a power

Customer Question
I have a Vodavi Starplus...
I have a Vodavi Starplus STS system. We just had a power spike, and the phones are dead. Message on all phones read "LKD-24D V0.6J SCOUT-DX V1.1 NO SYNC". Any ideas would be appreciated.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: One moment.
JA: What troubleshooting have you tried?
Customer: Vodavi Model-3501-00
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I think that about sums it up. Thanks
Submitted: 1 year ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 13 minutes by:
8/30/2016
Electronics Technician: Russell H., Service Tech replied 1 year ago
Russell H.
Russell H., Service Tech
Category: Phone Systems
Satisfied Customers: 11,390
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

NO SYNC means that the lines are down, that there is no network comm operating, or similarly.

Try turning Off *all* parts of the system - the phone system box, but also any other box that the phone line(s) from the Vodavi phone system box go through. (It might be a problem with a router, if a router box or switch box is also in the whole phone system.)

I wouldn't raise much in the way of hope for this case and this problem - power spikes do damage such systems, esp. when the phone system box is not protected by at least a good surge protector, and preferably a UPS power protection box... but there is some possibility of the system coming online again with the right treatment.

After leaving the system turned Off for at least 10 minutes (to rest and reset), turn On just the phone system box.

Then wait 2 minutes. (120 sec.s on the clock.)

Then turn On any other devices: router box, or switch box if there is one in the system.

Then wait another 2 min./120 sec.s.

Then turn On the phones. Wait 1 minute...

... What do the phones show at this point? look at, and try, more than one phone, in case only one line or port is down or damaged.

Let me know, by Reply To Expert, and I will advise you further.

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
I have everything off and disconnected. Will wait 10 minutes, and then follow your power up steps.Aside from the phones, there are no other powered devices connected to the box.Other observations:
The fuse is good.
The lithium battery reads good voltage.
Electronics Technician: Russell H., Service Tech replied 1 year ago

OK, that's good to hear.

Turn the phone system On after that 10 minutes, wait 2 min., turn the phones on, observe more than one phone after a minute or two... let me know how it goes, and what shows up (whether on the system box, or on the phones, more than one of course.)

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
Followed the instructions. No change in symptoms.
Electronics Technician: Russell H., Service Tech replied 1 year ago

I'm sorry to hear that.

NO SYNC still, on all the phones?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
I found a new box online. If I purchase it, do you think it is something I can program on my own?
Electronics Technician: Russell H., Service Tech replied 1 year ago

Vodavi (and other) phone systems are not terribly facile to initially program, esp. not for an elaborated phone system setup/network/functions.

I have to honestly say that, since I don't find them easy myself, even as an Expert.

But something can be done.

And yes, the Vodavi have may have to be considered a loss at this point, I'm sorry to say.

Be sure to power it through a good-quality surge protector or even a UPS box (more expensive, but surer to preserve the powered system(s) safely) in future. That is an investment that always pays off in the long run.

Would you be willing to rate my work and my answer favorably? if you consider this case to be finished.

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
I have some technicians coming in to see what else can be done. Thanks for your help.
Electronics Technician: Russell H., Service Tech replied 1 year ago

Good. Please rate my answer - a five-star rating would be appreciated! - and good luck with the old or new Vodavi system.

Thanks.

Ask Your Own Phone Systems Question
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Phone Systems
Satisfied Customers: 11,390
11,390 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,890 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

336 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
How do i switch off a 'call forward' setting on our uniden
how do i switch off a 'call forward' setting on our uniden DECT 6.0 system. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How do I remove voicemail msg. via phone co.? My phone is
How do I remove voicemail msg. via phone co.? My phone is through our cable company. … read more
Louie
Louie
Technician
Associate Degree
336 satisfied customers
Vtech base answering machine does not light and will does
Vtech base answering machine does not light and will does not have a dial tone. Two other cordless phones will not respond. The computer has internet working. A caption call phone installed for hard h… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Having a DECT1560 cordless phone, it says on the handset:
having a DECT1560 cordless phone, it says on the handset: check tel line … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
In my voice mail there is a messafe"New Voice mail via phone
in my voice mail there is a messafe"New Voice mail via phone co. How do I get rid of it. There is no messafe or anything? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Panasonic Cordless phone KX-TG4713C and one of the
I have a Panasonic Cordless phone KX-TG4713C and one of the phones … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
My answering machine says my mailbox is not set up. It was
My answering machine says my mailbox is not set up. It was fine last week. we were out of town so I turned the answering machine off, but now I have turned it on and the message when calling me doesn'… read more
Louie
Louie
Technician
Associate Degree
336 satisfied customers
Just got a replacement handset and tried to register it but
just got a replacement handset and tried to register it but keep getting base no power on new handset. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
My phone reads Network link is down. 10 yrs. Just started
just started today 3hrs ago, I've unplugged both power in & data cables and re-plugged them in (BTW) does the data cable plug into the "PC" Port or the "LAN" port? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
We wold like to change the on our hand phone? When I call my
HI We wold like to change the greetings on our hand phone? When I call my # the old greetings is on. In the hand set I am able to listen at my new greetings … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have a pair of Uniden PMR885-2CKHS two way radios. Handset
I have a pair of Uniden PMR885-2CKHS two way radios. Handset A has a handset icon on the display and can communicate with handset B ok. Handset B does not have a handset icon showing and does not tran… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
Phone does not record messages. Vtech. Ds6722-3. At first
Phone does not record messages. JA: Just to clarify, what's the exact make and model of your machine? Customer: Vtech. Ds6722-3 JA: How long has this been going on? What troubleshooting have you tried… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
I have a Panasonic cordless phone system. Just a few days
I have a Panasonic cordless phone system. Just a few days ago I stopped receiving the caller ID. What could be the reason? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
My home phones are not working. What could be the matter? I
My home phones are not working . What could be the matter? I can dial a number, and it will ring the number. but the person on the other end cannot hear me and I cannot hear them.. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
Is there a way to block p. Is there a way to block calls on
i am getting up to a dozen calls a day from solisiters and i want it to stop . No… read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
Y phone set up for voice with one service, now I have a
Y phone set up for voice with one service, now I have a different service and need to reset my information so it does it automatically. My phone is a Panosonic TX-TGC 350. Thank you. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,890 satisfied customers
Follow up with my 2/23/2012 3:01:43 AM UTC accepted
Dear romr2009, Please follow up with my 2/23/2012 3:01:43 AM UTC accepted question. Original Question URL: http://www.justanswer.com/phone-systems/6abzb-wds5535-1-system-when-outside-call.html… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
I have a nec 80573 phone that i can't receive or get any
i have a nec 80573 phone that i can't receive or get any messages. when someone calls in to leave a message it rings and rings. when i push the voicemail button it also just continues to ring … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x