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Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 38521
Experience:  Over 20 years fixing Electronically devices
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Sorry - my problem is with cordless phones, Brand new. It's

Customer Question

Sorry - my problem is with cordless phones
JA: How old is the phone?
Customer: Brand new. It's a model KX-TG6823Al. When I set the time and date it lasts about 2 days and then the phone reverts to an incorrect time and date months wrong.
JA: What troubleshooting have you tried?
Customer: Reading the instruction book and resetting the thing about 10 times.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanks. I'd love to get this fixed.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please remove the power to the base unit and remove the batteries from the handset.

Then let it sit for 10 minutes, connect it back up and tell me if it now keeps the Date and Time please.

Expert:  hongkongpom replied 1 year ago.

Hello there I am another Expert.

The problem is that your telephone is receiving the time & date from the incoming Caller ID signal. This signal is incorrect because your telephone company is sending you the incorrect signal. Please go in to the time setting on your telephone and change the time setting from the default "Caller ID" to the Manual setting. Then you can set the time and it will not change. Hopefully your telephone company can correct the incorrect time being given out by their equipment.

Expert:  Richard replied 1 year ago.

Let me know the results of my instructions please.

Expert:  hongkongpom replied 1 year ago.

Hello please ignore the other Expert. He is incorrect.

Expert:  Richard replied 1 year ago.


Let me know the results please