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Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Remove the batteries from the phone for 5 minutes. This should reset the phone. Since pressing mute isn't un-muting the phone, that is a malfunction and a reset should solve it. Let me know how it works.
Hi, sorry for the delay, I had to step away from my desk. Unplug the base unit and remove the batteries. There seems to be a miscommunication between the handset and the base. Leave both without power for 5 minutes, then tell me if it goes off mute.
I see the other expert opened the question for other experts to try to help.
If you still need help with this, may I ask:
1) What happens (on the display of the handset) when you tap the MUTE button? For example, does the MUTE on the display start to FLASH?
2) What phone service provider do yo have for this phone line?
3) Do you have any other phones attached to this phone line, and if so, do they still work?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)
Thanks for letting us know what happened.
Please let us know if you have any more issues in the future.
Take Care, Greg A.