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Hi there and welcome
Are you still able to make phone calls with the phone?
What exactly happens when you try to make a phone call?
can you dial? You get a message? Nothing happens?
Can you remove the power from the base unit and remove the batteries from the phone.
Wait 10 minutes, connect the power to the base unit, wait 3 minutes put the batteries back in the phone and tell me if you can now call please.
You can get the manual here
But it looks to be a line issue.
What do people hear when they try to call you?
And who is your provider?
ok sorry but I am a bit confused now Bruce...
At the start I asked if you could make calls with the phone, and you said No, are you now saying thats incorrect and you can make calls?
ok, I need you to rule out if there is an outage in your area or location causing this
Please contact AT&T on(###) ###-####/p>
Let me know the results please
The model you gave me
Is a Key Detector, can you confirm the correct model number please
You forgot the E before in the model
Can you deregister then register the handset again please following the instructions on page 35 of the manual here
Once registered, try to make a call
Let me know the results please.
If they checked the line and said nothing is wrong then it means It is the phone's base station that has faulted, as AT&T ruled the line as working
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.