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Louie, Technician
Category: Phone Systems
Satisfied Customers: 12454
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Would like to shut off VM-right now it says Messages Full,

Customer Question

would like to shut off VM-right now it says Messages Full
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Panasonic KX TGDA-20
JA: What troubleshooting have you tried?
Customer: None
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No Thanks-
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, who is your phone service provider please?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Cox has a VM service it worked for a while,but sometimes the
system on the phone got the message. T access the VM system on my
phone I keyed, * 298
Expert:  Louie replied 1 year ago.

Appreciate the additional information.

VM or Voice Mail is a service feature provided by the phone company or in this instance by COX Cable.

Have you tried checking the messages in your VM with COX?

Expert:  Louie replied 1 year ago.

Can you please try....

Access Voice Mail From Your Home Phone

  1. Lift the handset of your home phone.
  2. other than Press star ( * ) and the numbers 2- 9- 8, or call your 10-digit home phone number.
  3. If prompted, enter your PIN and press #.
Customer: replied 1 year ago.
I still want to disable the VM system on the phone.
Expert:  Louie replied 1 year ago.

I understand.

Can you please disable the Voice Mail feature of your Cox home phone service, you can turn voice mail off completely by completing the following steps.

Phone Tools

  1. Sign in to Phone Tools at
  2. Click to expand the Settings menu.
  3. Click Voice Mail and click the Off button.

You can also turn off voice mail by accessing Cox Connect using your Smartphone, Android, or Apple device.

Customer: replied 1 year ago.
I don't want to disable the Cox Service , Iwant to disable The VM
feature on the Panasonic phone
Expert:  Louie replied 1 year ago.

The Panasonic does not have a VM, it has an answering system.

If you want to disable the Panasonic's built-in answering system, please post back with the model number of the base unit.


Customer: replied 1 year ago.
Model Number of Panasonic base Unit KXTDG 220
Expert:  Louie replied 1 year ago.

Appreciate the additional information.

To turn of the Panasonic's answering system, have you tried pressing on the ANSWER ON/OFF button at the base unit? And would the indicator light of the ANSWER ON/OFF button also go OFF?

Customer: replied 1 year ago.
Thanks for your help-We got it
Expert:  Louie replied 1 year ago.


Good to hear that the issue has been resolved, congratulations.

Glad that the above information served your purpose and would appreciate a Positive Rating and/or an Accept (if haven't done so).

Expert:  Louie replied 1 year ago.

Hi again,

Is there anything else I can help you with?