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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Is your phone, perhaps, something like this one?:
If so, a reset for the phone in question might be needed. Confirm the general type of your phone, please - or let me know what it *does* look like more or less or what general type of phone it is - and I will give you instructions for the appropriate reset. Just let me know using the Reply To Expert function, please. Thanks.