Ask a Phone Systems Question, Get an Answer ASAP!
Hello & Welcome,
I'm Greg and will do my best to assist you today.
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the main base unit.
2) How many TOTAL cordless handsets do you have with this system?
3) The model number of the "extra handset"?
4) Where was this extra handset purchased?