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Yvette
Yvette, Customer Service
Category: Phone Systems
Satisfied Customers: 87
Experience:  Tech Manager
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How do you clear a mailbox that is full in a Panasonic

Customer Question

How do you clear a mailbox that is full in a Panasonic KXTGEA20 phone?
JA: How old is the phone?
Customer: I am guessing 4 or 5 years old. I cleared it last year, but I have forgotten how to do it.
JA: What troubleshooting have you tried?
Customer: I have tried to locate the manual for this phone on line and have not been able to find it.
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 12 months ago.
Category: Phone Systems
Expert:  Yvette replied 12 months ago.

Hello. I'll be glad to help you with this issue. Just a moment please.

Expert:  Yvette replied 12 months ago.

Manual for Panasonic KXTGEA20 Handset:

ftp://ftp.panasonic.com/telephone/om/kx-tgea20_en_om.pdf

ftp://ftp.panasonic.com/telephone/om/kx-tge210_mul_om.pdf

Customer: replied 12 months ago.
This is just the installation manual, it does not provide any information on phone functions.
Expert:  Yvette replied 12 months ago.

Page 40 in the second document mentions Erasing Messages. Please see screen print attached below.

Expert:  Yvette replied 12 months ago.

According to the document, to erase all messages Press ERASE 2 times while the unit is not in use.

Expert:  Yvette replied 12 months ago.

Where you able to erase all the messages?

Customer: replied 12 months ago.
This ERASE twice was for the base unit not the hand held unit. There is an answering or mailbox in the hand held unit (phone) and that is what I cannot clear.
Expert:  Yvette replied 12 months ago.

Is Your handset paired to a Base Unit?

Customer: replied 12 months ago.
I thought it was
Customer: replied 12 months ago.
Thank you for your assistance; I cannot stay online any further. If you find out the information that I need to clear this mailbox on my phone please email it to me.
Expert:  Yvette replied 12 months ago.

The messages are cleared from the Base Unit. I provided the steps for the KX-TE210. If you have a different Base Unit please supply the model#.