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Nathan, Technician
Category: Phone Systems
Satisfied Customers: 24461
Experience:  Residential and commercial systems.
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Phone is no longer ringing and the line doesn't flash

Customer Question

phone is no longer ringing and the line doesn't flash either.
JA: How old is the phone?
Customer: Its a KX-TG4500.
JA: What troubleshooting have you tried?
Customer: removing phone line. removing power and battery connection.
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, thanks.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Phone System Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you see anything on the display?
Can you still get a dial tone, or make an outgoing call?

Customer: replied 1 year ago.
Displays normal. Yes I can make an outgoing call.looks like it's Comcast issue. I had him on the phone. They expedited to level to check. They're seeing a problem.
Expert:  Nathan replied 1 year ago.

That is what I expected as well, if you get no ring but can call out, it is a line fault that they will need to repair from their end.

Expert:  Nathan replied 1 year ago.

Do you need more help with this?