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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2731
Experience:  Working with Electronics for 25+ years.
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I just bought a five phone set and one does not work

Customer Question

I just bought a five phone set and one does not work correctly--it rings but cannot be answered--sounds hollow
JA: How old is the phone?
Customer: new-just put it in
JA: What troubleshooting have you tried?
Customer: changed the batteries, tok it to the base and it does not work there
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Phone System Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)