Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems

Ever since we reset our internet router about a week and a

Customer Question
Hi Pearl, Ever since we...
Hi Pearl, Ever since we reset our internet router about a week and a half ago our landline phone says "in use" and we cannot make calls or accept incoming calls. When I call the line from my cellphone it only rings continually, there is not busy signal. We only have one phone hooked up, and no other jacks throughout the house are being used. There is a DSL phone jack attached that has always been there. When I plug the phone directly into the wall jack, the phone still says in use.
JA: How old is the phone?
Customer: I just bought it about 6 months ago, fairly new
JA: What troubleshooting have you tried?
Customer: I tried going into my internet system looking for something that may be upsetting the line, or totally taking it over but found nothing. I unplugged the phone from the DSL phone jack and plugged it directly into the original phone jack, but it still does the same thing, except we lose internet completely, so I am assuming it is a setting somewhere I am missing.
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: that is all I can think of for now. thanks you.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Phone System Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 6 minutes by:
6/14/2016
Electronics Technician: Greg A., Engineer replied 1 year ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,014
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The Make & Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the main base unit.

2) What phone service provider (phone company) you have for this phone line?

3) If you have ANY other devices (phones, fax, etc.) attached to this same phone line and if so, are they working properly?

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
It is a cordless system. phone is a Vtech model L cs6124
Customer reply replied 1 year ago
My phone provider is AT&T
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - is the service from AT&T a "U-verse" based service - along with internet and perhaps TV service?

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
It is U verse, and we do not have TV service. We do have the ATT landline.
Customer reply replied 1 year ago
I also just tried unhooking the phone completely and connecting it to a different phone jack. Internet still worked perfectly, phone now said "no line" instead of "in use"
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - so I assume you have U-verse for Internet AND Phone - is that correct?

If so, when you mentioned "resetting your router" - was that the U-verse "box" - with the blinking lights on the front?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
we have ATT for both. And yes, we reset our internet box. We had use of the landline up until that point.
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - if you have the SAME U-verse box that I have, there should be some LIGHTS on the front of the box, and ONE of those light will have a label next to it for "Phone1", and the next light down should be "Phone2".

Are EITHER of those lights ON - or blinking?

Also, have you tried MOVING the phone cord from the MAIN BASE UNIT of your cordless phone - so that it is connected DIRECTLY to the PHONE1 jack - in the back of the U-verse box?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
Neither of those light is on. I didn't try plugging the phone directly into the phone1 jack, though I did experiment with moving the line that was plugged into DSL into Phone 1. The phone and router are in different parts of the house so it was always hooked up to the wall with a DSL jack.
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - if the PHONE1 light is NOT ON (or blinking), that means that SERVICE is NOT ACTIVE - and would explain why there is no dial tone or ability to take or make calls.

So what I would like you to do is RESET the U-verse box - one more time.

I don't know how you did it before, but the process I recommend is to remove the power connector from the BACK of the U-verse box and LEAVE IT DISCONNECTED for a FULL 2 minutes.

Then RECONNECT the power connector and WATCH (the lights on the front of the box) and WAIT for the lights to "stabilize" into a "normal pattern". Once stable, that PHONE1 light SHOULD be ON - and MAY be blinking.

Once that happens, it would be safe to TEST your phone - by either reconnecting the phone cord to the original phone jack (where it was before all this started), including any filter that was there.

Please give that a try and let me know your results - when you can.

NOTE: This power off reset WILL stop your internet connections, but don't worry, they should come right back after the reboot.

You should even be able to leave this page OPEN and simply REFRESH the screen of the computer to get right back here.

Thanks, ***** *****

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
The phone line 1 light is not coming on at all after doing this, I left it unplugged for a little over 2 min, about 5. Once engaged again, the internet is still working perfectly and the phone again says "in use" after plugging it in.
Electronics Technician: Greg A., Engineer replied 1 year ago

Hmm. Interesting.

While the box was coming back ON, did you see the PHONE1 (or PHONE2) light at least BLINK a little?

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
No. it didn't blink in that area at all. The phone still says "in use".
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - if the light is not even "trying" to come on, then that tells us that the PHONE service is not starting.

Now there is a SLIM chance that any phones or phone cords connected to the box could be cause this issue (of no PHONE LIGHT), and you can TRY disconnecting (and leaving disconnected) and phone cords from the PHONE jacks at the back of the box, and try power cycling one more time - to see if the light WILL come on (starting the SERVICE).

But if that does not work (has the same result - no PHONE1 light), then that tells us this is either an equipment issue or a SERVICE issue - coming into the box.

If that is the case, it would be time to contact AT&T - either by a working phone or via internet - and report this issue and have it looked into. I have the contact information below.

AT&T Customer Support : 1(###) ###-####/strong>

Go through menu to reach "Technical Support" or "report a problem"

http://www.att.com/contactus/index/homephone.html

Look for "Chat Available"

Please let me know if you try the second power cycle reset - with any phone cords disconnected - or if you need to contact support.

Thanks, ***** *****

Ask Your Own Phone Systems Question
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,014
9,014 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,014 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

336 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I have OBI, accidentally deleted the connection. No serive,
I have OBI, accidentally deleted the connection. No serive, trying to reconnect. Can't figure out how to do it. … read more
Joshua B
Joshua B
0 satisfied customers
KX-TG6441 Handsets will not access phone book, Received call
KX-TG6441 Handsets will not access phone book, Received call while away, answering light on, … read more
Greg A.
Greg A.
Engineer
9,014 satisfied customers
I have a KXTGE430 model. There is a buzzing noise. What is
i have a KXTGE430 model. There is a buzzing noise. What is it? How can it be fixed? … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
I have had my Panasonic phone for quite a while now. Somehow
I have had my Panasonic phone for quite a while now. Somehow my ringer got cut off. I don't know how to turn it back on. can you help me … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My message recorder will not take messages. It tells caller
My message recorder will not take messages. It tells caller "that mailbox is full" I have an AT&T EL 52213 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have an AT&T cordless phone model 52103. It says I have X
I have an AT&T cordless phone model 52103. It says I have X amount of missed calls. How do I check and see what those calls were? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
There is static on the phone line. One and a half yearss.
There is static on the phone line JA: How old is the phone? Customer: one and a half yearss JA: How long has this been going on? What troubleshooting have you tried? Customer: past 2 days and i haven'… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Panaasaonic cordless telephone with 5 portable units. I
panaasaonic cordless telephone with 5 portable units. I cannot 3 of the telephones to ring and I am not able to turn silence mode off. … read more
Greg A.
Greg A.
Engineer
9,014 satisfied customers
I have got the uniden phone set. One is a desk phone, one is
I have got the uniden phone set. One is a desk phone, one is a little bigger than the other two. I can just plug them in, they don't need a phone jack. the bigger phone that I just plug in, quit worki… read more
Greg A.
Greg A.
Engineer
9,014 satisfied customers
My Panasonic wireless phone has changed the voice mail (VM)
My Panasonic wireless phone has changed the voice mail (VM) access to ""PLAY" and system does not go thru the usual automatic procedure, and the display shows "messages full" but I always delete messa… read more
Greg A.
Greg A.
Engineer
9,014 satisfied customers
My 3 Uniden D1680 landlines, one base & 2 extensions, have
my 3 Uniden D1680 landlines, one base & 2 extensions, have al received nothing but static for the last 4 days. They all went down at one time. They ring and when I answer --nothing but static, no audi… read more
Greg A.
Greg A.
Engineer
9,014 satisfied customers
Ringer and voice fading to. TG5432 5 yrs old. One month no
ringer and voice fading to JA: What's the make/model of your device? How old is it? Customer: TG5432 5 yrs old JA: How long has this been going on? What troubleshooting have you tried? Customer: one m… read more
Greg A.
Greg A.
Engineer
9,014 satisfied customers
I am & purchased a Panasonic Phone model KX-TGF570 how do I
HI, I am gary & purchased a Panasonic Phone model KX-TGF570 how do I retrieve messages remotely … read more
Greg A.
Greg A.
Engineer
9,014 satisfied customers
I have an issue. Panasonic kx t7633. I would like to shut
I would like to shut off the feature that allows my workers to shut off the ringer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Model no KX-TGF110 is not working yesterday I brought new
Model no KX-TGF110 is not working yesterday I brought new devices only I can receive incoming call we have connected new landline from Etisalat Kindly request u to please help me to solve this problem… read more
Louie
Louie
Technician
Associate Degree
336 satisfied customers
My wife Blocked my son's phone number and I want to re
My wife Blocked my son's phone number and I want to re install it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I am a new xfinity customer, formerly had verizon. Would
I am a new xfinity customer, formerly had verizon. Would like to know how to set up land telephone so voice mail can be accessed , from another phone ,when owner is away from home. … read more
Greg A.
Greg A.
Engineer
9,014 satisfied customers
I just purchased the D1780 series phones they have been
I just purchased the D1780 series phones they have been charged the main phone i was able to setup no problem but the additional handsets said they needed to be registered. I proceeded to try and do t… read more
Greg A.
Greg A.
Engineer
9,014 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x