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I can't access my voice mail messages

Customer Question
I can't access my voice mail messages
Submitted: 1 year ago.Category: Phone Systems
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Answered in 13 minutes by:
6/4/2016
Electronics Technician: Pete, Engineer replied 1 year ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 18,294
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hi Cathy,

What type of phone are you using?

Who is your phone service provider?

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Customer reply replied 1 year ago
Panasonic cordless model numberKXTGEA20
Customer reply replied 1 year ago
Verizon
Electronics Technician: Pete, Engineer replied 1 year ago

The KXTGEA20 does not store voice messages so they must be stored with Verizon.

Have you been able to access your voicemail messages previously?

What specific problems are you having?

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Customer reply replied 1 year ago
I was told to call my home phone number and then give a code to access voicemail. It's not working now. It used to work but not now.I don't have a voicemail access number
Electronics Technician: Pete, Engineer replied 1 year ago

Did you recently change anything in your phone service?

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Customer reply replied 1 year ago
No
Electronics Technician: Pete, Engineer replied 1 year ago

Are you trying to access voicemail messages for your landline number directly from your own landline?

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Customer reply replied 1 year ago
I'm not satisfied with this dialogue and I want you to take away the $40.00 dollar debit charge
Electronics Technician: Pete, Engineer replied 1 year ago

May I ask why?

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Customer reply replied 1 year ago
I don't have an answer to my voicemail problem. So please credit me back the $40.00 to my account
Electronics Technician: Pete, Engineer replied 1 year ago

I need more information first in order to assist you.

I still don't know how what you are trying to access or how.

I asked: Are you trying to access voicemail messages for your landline number directly from your own landline?

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Electronics Technician: Pete, Engineer replied 1 year ago

The reason I ask this is because there are different ways to access different mailboxes from different phones, so I need to give you the correct information.

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Electronics Technician: Pete, Engineer replied 1 year ago

If you are trying to access your voicemail messages from home but your passcode is not working then all you need to do is reset it. You can do this online at:

https://www.verizon.com/ForYourHome/VzRepair/VzIHA/Servicecad.aspx?ihaweb=FIX_VMS

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Pete
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 18,294
18,294 Satisfied Customers
Experience: Over 16 years experience installing and repairing electronics.

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