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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2865
Experience:  Working with Electronics for 25+ years.
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My remote hand set shows line2 .it was line1. how get it

Customer Question

my remote hand set shows line2 .it was line1. how get it back? model kx tg6591
Submitted: 1 year ago.
Category: Phone Systems
Expert:  GeekGal replied 1 year ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. Let's try this please. Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and see if anything has changed. If it does not, the handset’s registration may have been canceled and we may have to re-register it.

Customer: replied 1 year ago.
did it no change
Customer: replied 1 year ago.
unplugged and put back . no change remote still said line2
Expert:  GeekGal replied 1 year ago.

Ok. Let's try to register the handset. Press menu and enter #130. If it says that it is already registered, Press menu and then #131 to de-register, then try again to register.

Customer: replied 1 year ago.
nothing seems to work. cancel call
Expert:  GeekGal replied 1 year ago.

If you'd like to contact customer service regarding cancelling this service, please visit You will see options for contacting them via chat, phone, and email. Have a great day!