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Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.
To help you with this issue, may I ask:1) The FULL Model Number of the phone system you are working with? That model should be printed on a sticker on the bottom or back of the main base unit and START with KX-TG.2) How many TOTAL cordless handsets do you have with this system?3) Do you still have the operation manual for this system?
Hi again and thanks for that information.
Please let me know when you get back, so we can continue. Just send a note here and I will get an email telling me you are back.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
As a reference, I have a link to the full manual for this system below - in electronic (PDF) version - and if you look at page 29 of that manual you will find the steps for turning on or off Silent Mode.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)