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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2865
Experience:  Working with Electronics for 25+ years.
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I bought a Panasonic 5 phone system, model number KX-TGEA20

Customer Question

I bought a Panasonic 5 phone system, model number KX-TGEA20 about a year ago. I am now getting a screen msg. stating "Voice mail msg. via phone co. No longer do I receive answering machine messages on the phone.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Louie replied 1 year ago.

Hi Janet and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the Panasonic base unit.

Additionally, who is your phone service provider please?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
That's all I know.
Customer: replied 1 year ago.
I spoke to them and they said I would need to contact Panasonic, so here I am.
Customer: replied 1 year ago.
You can call me at(###) ###-####if you would rather talk than type. Thanks
Customer: replied 1 year ago.
Louie, what do you want me to do now?
Expert:  Louie replied 1 year ago.

Apologies for the delay; Internet was sluggish.

Perhaps a KX-TG465SK?

If yes, have you tried dialing you own number using the Panasonic? ...any VoiceMail messages?