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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2745
Experience:  Working with Electronics for 25+ years.
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After answering my cell line with one or two rings, the

Customer Question

after answering my cell line with one or two rings, the phone hangs up.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Richard replied 1 year ago.

Hi there and welcome

To clarify, the problem is with your Cell phone correct? And what is the make and model of the Cell phone?

Customer: replied 1 year ago.
Cell is paired with Panasonic KX-TG9581
Expert:  Richard replied 1 year ago.

ok, and the make and model of it Michael?

Customer: replied 1 year ago.
of the cell?
Expert:  Richard replied 1 year ago.

yes Michael, I want to know please the make and model of the cell.

Customer: replied 1 year ago.
Samsung Galaxy S5
Expert:  Richard replied 1 year ago.

Thank you

If you pick up the call on the Panasonic handset, does it also cut out?

Customer: replied 1 year ago.
that's the problem
Expert:  Richard replied 1 year ago.

ok Michael, this was your description of the problem

after answering my cell line with one or two rings, the phone hangs up.

Your now saying your Cell phone is not the issue but the panasonic? Can you elaborate on the problem please?

Customer: replied 1 year ago.
I bought the Panasonic so it would answer the cellphone when I'm home. It rings once
and disconnects
Expert:  Richard replied 1 year ago.

So you forward your Cell phone calls to your Panasonic?

Customer: replied 1 year ago.
don't have to. when paired, the process is supposed to be automatic
Customer: replied 1 year ago.
Try calling(###) ###-####
Expert:  Richard replied 1 year ago.

ok, so youve paired it, thanks, ***** ***** understand your setup.

Has it happened from the start? Or this problem just started?

Customer: replied 1 year ago.
from the start. panasonic is new
Customer: replied 1 year ago.
VOIC -(###) ###-####Cell(###) ###-####
Customer: replied 1 year ago.
VOIC = Comcast / Xfinity
Expert:  Richard replied 1 year ago.

ok, on the phone go to settings, Applications.

Swipe to the list ALL and there locate Bluetooth

Press on it and press Clear Data

Reset the phone, pair it again and tell me if you still have the issue please.

Customer: replied 1 year ago.
on the phone... which one?
Expert:  Richard replied 1 year ago.

The Samsung please

Customer: replied 1 year ago.
that's not the only pairing on the Samsung
Customer: replied 1 year ago.
I'd rather not loose them all
Customer: replied 1 year ago.
also, the issue is with incoming calls. There is no way for me to test the efficacy of the process
Expert:  Richard replied 1 year ago.

No problem, if we cannot do these instructions, then I cannot continue assisting you.

I'll opt out and perhaps another expert can give different instructions.

Thanks

Customer: replied 1 year ago.
thanx
Expert:  Richard replied 1 year ago.

your welcome