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Answered in 5 hours by:
3/6/2016
Electronics Technician: Pete, Engineer replied 2 years ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 20,599
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hi there,

What is the issue you are having with the screen, please?

Did you receive a phone call from another expert last night regarding this problem?

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Customer reply replied 2 years ago
I didn't get any call ,but one of my problem is solved,but the latter noumber two doesn't workin .
Electronics Technician: Pete, Engineer replied 2 years ago

Does it work if you rotate the screen?

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Customer reply replied 2 years ago
it works whe I rotated.
Electronics Technician: Pete, Engineer replied 2 years ago

Ok, then when turned the normal way, that part of the touchscreen must be damaged or dirty.

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Electronics Technician: Pete, Engineer replied 2 years ago

Try wiping the screen with a damp cloth to ensure there is no contamination on it. Let me know if that works?

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Customer reply replied 2 years ago
still doesn't s work for me please
Electronics Technician: Pete, Engineer replied 2 years ago

Ok, in that case part of the touchscreen has stopped working and it will need to be replaced.

If it is still under warranty then you can return it to Samsung for a warranty repair.

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Customer reply replied 2 years ago
I can't return to them because it is not under warranty . I bought it more than two months.
Electronics Technician: Pete, Engineer replied 2 years ago

Samsung cover the phone under warranty for 1 year:

http://www.samsung.com/us/support/service/warranty/SGH-I897ZKAATT

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Customer reply replied 2 years ago
if I return it they gone be ok
Electronics Technician: Pete, Engineer replied 2 years ago

You can arrange the return by contacting Samsung at:

http://www.samsung.com/us/support/contact

or call 1-***-***-****

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