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Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the base unit. Additionally, who is your phone service provider please ?
Appreciate the additional information.
Can you please re-check? A Panasonic KX-TGEA20 would be the handset. The base unit would be something like a KX-TGE260.
And can you please try calling * 9 9 using the Panasonic? ...follow the voice prompts?
Post back results / observations of the above once tried.
Have you tried dialing * 9 9? This is to check if the Xfinity Voice Mail service is active and is set to intercept incoming calls.
Another test; call your Panasonic/Comcast number using another phone even a mobile. Determine:
Based on all of the above, then the issue would not be with any of the KX-TGA20 handsets nor the KX-TGE230 base unit.
It would appear to be a system issue with your account with Xfinity (Comcast).
Have you brought this to their attention?
Please refresh this page (F5) and review the above post.
Have you brought this to the attention of COmcast?
Yes please and post back how things turned up and/or should additional information be needed.
Great! Good to hear that the issue would be addressed soon, congratulations.
Glad that the above information served your purpose and would appreciate a Positive Rating and/or an Accept (if haven't done so).
I understand; what is important is that we have ruled out KX-TGA20 handsets and the KX-TGE230 base unit as potential suspects.
Good luck and thank you too for the opportunity to be able to exchange information