Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

I have the Pansonic KX-TGEA20. There are four phone stations…

Customer Question
I have the Pansonic...

I have the Pansonic KX-TGEA20. There are four phone stations set up. Everything worked find until earlier this week. We are able to make outgoing calls. However, we can no longer receive income calls. None of the phones ring.

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Phone System Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

Our phone system no longer receives income calls.

Submitted: 2 years ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 1 hour by:
3/5/2016
Electronics Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 13,499
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the base unit. Additionally, who is your phone service provider please ?

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
The base unit model number is ***** KX-TGEA20. Our phone service is with Xfinity (Comcast).
Customer reply replied 2 years ago
How long is this going to take. I can't just sit here indefinitely waiting for your response.
Electronics Technician: Louie, Technician replied 2 years ago

Appreciate the additional information.

Can you please re-check? A Panasonic KX-TGEA20 would be the handset. The base unit would be something like a KX-TGE260.

And can you please try calling * 9 9 using the Panasonic? ...follow the voice prompts?

Post back results / observations of the above once tried.

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Sorry about that. The base unit is KX-TGE230.
Electronics Technician: Louie, Technician replied 2 years ago

Thanks.

Have you tried dialing * 9 9? This is to check if the Xfinity Voice Mail service is active and is set to intercept incoming calls.

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Voice Mail seems to be active although we have not received any voice mail in a number of days.
Electronics Technician: Louie, Technician replied 2 years ago

Interesting...

Another test; call your Panasonic/Comcast number using another phone even a mobile. Determine:

  • • if you can hear ringing (calling phone);
  • • how many rings before Voice Mail answers;
  • • or would there be a immediately a voice attendant / announcement;
  • • hear a second set of ring after the first rings gets answered.
Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
When I dial the house phone, there is no ringing. On the cell phone I am using I hear some crackling noise and then the call is terminated.
Electronics Technician: Louie, Technician replied 2 years ago

I understand.

Based on all of the above, then the issue would not be with any of the KX-TGA20 handsets nor the KX-TGE230 base unit.

It would appear to be a system issue with your account with Xfinity (Comcast).

Have you brought this to their attention?

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
I just mistakenly hit the Call Me button. I am unclear with your last response. You stated that the problem is not with the base unit and then you stated that the problem is with the base unit.....
Electronics Technician: Louie, Technician replied 2 years ago

Please refresh this page (F5) and review the above post.

Have you brought this to the attention of COmcast?

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
No. I will call them now.
Electronics Technician: Louie, Technician replied 2 years ago

Yes please and post back how things turned up and/or should additional information be needed.

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Okay.
Customer reply replied 2 years ago
Comcast tells me that they think there is some sort of interference on the phone line. They will send a tech out on Monday afternoon to check things out.
Electronics Technician: Louie, Technician replied 2 years ago

Great! Good to hear that the issue would be addressed soon, congratulations.

Glad that the above information served your purpose and would appreciate a Positive Rating and/or an Accept (if haven't done so).

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
I can't give you a rating until I find out exactly what the problem is.
Electronics Technician: Louie, Technician replied 2 years ago

I understand; what is important is that we have ruled out KX-TGA20 handsets and the KX-TGE230 base unit as potential suspects.

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Thanks
Electronics Technician: Louie, Technician replied 2 years ago

Good luck and thank you too for the opportunity to be able to exchange information

Ask Your Own Phone Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 13,499
13,499 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

3,353 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

13,499 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
We have a KX T7735 system. Worked fine until a few weeks ago
We have a KX T7735 system. Worked fine until a few weeks ago but now none of the handsets ring or otherwise alert when a call comes through. No problem with outgoing calls at all. Still have a dial to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Undo a call block, undo a call block, nothing, nothing
undo a call block JA: What's the brand and model of your product? Customer: undo a call block JA: What have you tried so far? Customer: nothing JA: Anything else you want the Electronics Expert to kno… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
My Panasonic telephone does not ring, but goes directly to
Hello. My Panasonic telephone does not ring, but goes directly to voicemail. Please help me resolve this problem. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
We have a Panasonic cordless phone system (Model #
We have a Panasonic cordless phone system (Model # KX-TG6641.) We have just moved into a new home and took our phone/answering system with us. It worked fine at our old home, which had a traditional l… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
Showing "check tel line" message. Panasonic kx-tgea20. Just
Just since this afternoon, power failure. Disconnected power from base unit and removed batteries from handset for 10 minutes … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
None of our four home phones will ring with an incoming
none of our four home phones will ring with an incoming call … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
I have a system of five Panasonic kx-tgea20 phones with a
I have a system of five Panasonic kx-tgea20 phones with a base unit. Routinely, one of the phones presents a "busy" screen when attempts are made to "talk." It is then a scramble to find an operating … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a KX TGA641 Panasonic telephone system. I suddenly
I have a KX TGA641 Panasonic telephone system. I suddenly cannot get the phone to answering machine to take a message. I know it is just a key stroke on set up but I don't know which one. … read more
Louie
Louie
Technician
Associate Degree
13,499 satisfied customers
I have a panasonic phone KX-TGEA20. The mute is on and I
I have a panasonic phone KX-TGEA20. The mute is on and I don't know how to remove it. Can't make a call with it on. Help … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
Purchased Panasonic Home Phone (KX-TGF382M w/2 Cordless
Purchased Panasonic Home Phone (KX-TGF382M w/2 Cordless Handsets) 4 Oct 2016. Everything Worked OK Until Last Week. All Functions Seem To Work Fine, Except I Can Not Answer Incoming Calls From Base Un… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
My kx-tge 430 does not ring on incoming calls, not the base
my kx-tge 430 does not ring on incoming calls, not the base station or any of the three handsets … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
The answer machine no longer picks up, Dect 1635 less than
The answer machine no longer picks up JA: What's the make/model of your device? How old is it? Customer: Dect 1635 less than 12mths JA: How long has this been going on? What troubleshooting have you t… read more
Louie
Louie
Technician
Associate Degree
13,499 satisfied customers
Phone system will not ring or answering machine does not
Phone system will not ring or answering machine does not pick up. Purchased new Pansonic KT-TGEE433 and same thing happens? No pick up or ringing of incoming call?… read more
Louie
Louie
Technician
Associate Degree
13,499 satisfied customers
Having problems with our panasonic cordless phones
Having problems with our panasonic cordless phones model#KX-TGA20 to: Dial out and make a solid connection? Incoming calls, can not be received? Our phone#(###) ###-#### My cell#***-***-**** is functi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a CS6929-3 telephone set purchased January 16,2016 which
I have a CS6929-3 telephone set purchased January 16,2016 which worked well until this past week. I have a phone package from Bell telephone that included various thing and until yesterday I could not… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
I have a Panasonic 6.0 Plus phone that receives and makes
I have a Panasonic 6.0 Plus phone that receives and makes outgoing calls, but doesn't ring with incoming calls. Phones indicate "Line in use" for incoming calls, but no audible ring. Is there a mute s… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I bought my first KX-TG6645 phone set about 10 months ago.
I bought my first KX-TG6645 phone set about 10 months ago. It worked perfectly for the first few months. Then it started missing incoming calls. I have other hard-wired phones in the house which would… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x