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Pete, Engineer
Category: Phone Systems
Satisfied Customers: 18096
Experience:  Over 16 years experience installing and repairing electronics.
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I have a Polycom Sound Station 2W and it does not seem to be

Customer Question

I have a Polycom Sound Station 2W and it does not seem to be communicating with the base station. I cycle the power and tested the phone line. The power cycle didn't help and the phone line is phone, (I tested it with another phone).I did try to register the phone and base station and now all I get is "Registration Failed" on my phone station.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Pete replied 1 year ago.

Hi Rick,

Test on a different phone line.

If it doesn't register there either, then it is likely that the SoundStation has an internal fault, and will need to be sent to Polycom for repair.