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When making a call we can hear the person called but they…

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when making a call we...
when making a call we can hear the person called but they cannot hear us,regardless whther the mute button is on or off
Submitted: 2 years ago.Category: Phone Systems
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Answered in 5 minutes by:
2/18/2016
Electronics Technician: Nathan, Technician replied 2 years ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 31,491
Experience: Residential and commercial systems.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

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Electronics Technician: Nathan, Technician replied 2 years ago

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.

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