Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

I dial a number then push the talk button.busy is on the…

Customer Question
I dial a number...

I dial a number then push the talk button.busy is on the display.call does not go through.

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

I have model no. kx tgf375 with 4 hand sets.I don't what to tell you.

Technician's Assistant: Is there anything else important you think the Technician should know?

It happens randomly. I can not duplicate the problem

Submitted: 2 years ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 8 minutes by:
2/15/2016
Electronics Technician: Greg A., Engineer replied 2 years ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,537
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) You mentioned having multiple handsets... Does this issue happen with ALL handsets (assuming you have tried more than one)?

2) What phone service provider (phone company) you have for this phone line?

3) You also mentioned this happens "randomly" and is hard to duplicate. How often would you say that this happens?

4) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the Panasonic system), and if so, are they working properly?

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
but not all at once.phone service is through armstrong cable It happens weekly no devices
Electronics Technician: Greg A., Engineer replied 2 years ago

Thanks for that.

OK - do you have a Voicemail service through your provider?

And is so, do you notice that this happens mostly if you have a new voicemail waiting?

Also, have you TESTED to see if you push the TALK button FIRST, and then dial the number - if that works more reliably?

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
on the voicemail Yes possible if I push talk first busy is there rite a way
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

Either way is "right" - as long as it works.

The reason I asked about the voicemail is that MOST voicemail systems will send a "signal" to your home phones WHEN there is a NEW voicemail waiting. Perhaps you have heard that signal OR seen the "new voicemail" message on the display of your phones.

That signal is a few "pulsed" dial tones that can be heard IMMEDIATELY after pressing the TALK button, then a CLEAR dial tone.

SOMETIMES when that signal is present and you punch in the number first, then press TALK, that signal will "get in the way" of the number actually being dialed, and the call will not complete.

But if you press the TALK first and WAIT for the clear dial tone, then the call WILL go through - almost every time.

Does that make sense?

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
no, when I push talk no dial tone appears only busy
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

Is the condition right NOW?

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 2 years ago

And you are LISTENING for the dial tone - is that correct?

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
I do listen for the dial tone there is no tone at all this problem is on the phone with me now
Electronics Technician: Greg A., Engineer replied 2 years ago

OK - very good.

And can you CONFIRM that you are just pushing the TALK button and listening for the dial tone - and NOT punching in a number first?

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
yesto that
Electronics Technician: Greg A., Engineer replied 2 years ago

OK - very good.

Those symptoms would indicate that there is either an issue with the SERVICE (most likely) or perhaps a problem with the main base unit if the Panasonic system (less likely).

Of course since this is "random", we will have to try and find the issue WHEN is is happening.

So what I would recommend is that you try to RESET the main base unit of the system, and see if the condition remains.

To reset the main base, simply disconnect the AC power AND the phone cord from the main base and leave them disconnected for about 15+ minutes. Then restore the connections and TEST for the dial tone again.

If the problem remains, then it would be time to give the "technical support" folks at the service provider a call, and report this issue. You may even want to do that first - just to see if the provider KNOWS of any "intermittent" issues they are having with their system or network.

Please let me know what you try and what the results are - when you can. And let me know if you have any other symptoms or questions for me.

Thanks, ***** *****

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

Ask Your Own Phone Systems Question
Was this answer helpful?
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,537
9,537 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,537 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
Just bought a Panasonic phone Model KX-TG885SK and trying to
just bought a Panasonic phone Model KX-TG885SK and trying to pair my I phone to the base and Get message Error was found. Need help … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Can I link Apple earphones to a Panasonic bluetooth cordless
Can I link Apple earphones to a Panasonic bluetooth cordless phone? … read more
Harry
Harry
1,703 satisfied customers
I just put in a new base station and got it set up. However,
I just put in a new base station and got it set up. However, my 3 other phone that worked with my old base station show that they are out of range and there isno power at base. The base phone works wh… read more
Greg A.
Greg A.
Engineer
9,537 satisfied customers
I have a wireless house phone I just started to get message
I have a wireless house phone I just started to get message my block calls are full and can not accept any more block calls what can I do with all these calls I do not want and future calls … read more
Greg A.
Greg A.
Engineer
9,537 satisfied customers
Need a Hand set for Panasonic phone # KX - TG 6572 R for a
Need a Hand set for Panasonic phone # KX - TG 6572 R for a person who is … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How do i get voice mail on ccs119-2. Vtech ccs119-2. 777. No
How do i get voice mail on ccs119-2 JA: What's the brand/model of your phone system? Customer: Vtech ccs119-2 JA: How long has this been going on with your CCS119-2? What have you tried so far? Custom… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Oxford-tga20. Phone says message full. I deleted all
Oxford-tga20. Phone says message full. I deleted all messages and it still says message full and will not take a new one … read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
I have 2 line expandable phones in 3 houses. I want to
I have 2 line expandable phones in 3 houses. I want to record a greeting remotely on one phone from another location. The recorded message does not give me this option … read more
Greg A.
Greg A.
Engineer
9,537 satisfied customers
My phone does not have an answer button with which to delete
my phone does not have an answer button with which to delete numbers no longer needed. how do i accomplish this? … read more
Greg A.
Greg A.
Engineer
9,537 satisfied customers
Don't know where instruct ions are. Bought Panasonic corded
Don't know where instruct ions are. Bought Panasonic corded and 2 cordless phones at the end of 2016. How do I do a 3way conversation. … read more
Greg A.
Greg A.
Engineer
9,537 satisfied customers
Do. Panasonic phone KX TGE 230. TGE260. HOW DO i REMOVE THE
HOW DO i REMOVE THE MESSAGE vOICE MAIL MSG. VIA PHONE COM. i DO NOT HAVE VOICE MAIL … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Panasonic 6.0 Talking ID Caller system. Somehow the
I have a Panasonic 6.0 Talking ID Caller system. Somehow the ringer has been turned off and I want to turn it back on. How do I do that? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Own panasonic phone system, home based, 5 phones, cordless.
Hello. Own panasonic phone system, home based, 5 phones, cordless. Someone blocked a caller and we need to undo block. Can't figure out how to unblock. Help please. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Increase number of rings before answer takes over. Can not
increase number of rings before answer takes over JA: What's the brand/model of your phone system? Customer: can not find it JA: How long has this been going on with your phone system? What have you t… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have the Panasonic cordless phone system model KX-TGL430
I have the Panasonic cordless phone system model KX-TGL430 and the home base component is no longer working but the 3 satellite phone are okay. Can I replace / buy another home base without buying a c… read more
Greg A.
Greg A.
Engineer
9,537 satisfied customers
I just bought a ATT CL82314 system DECT 6.0 and have a ATT
Hi i just bought a ATT CL82314 system DECT 6.0 and have a ATT TL7800 headset and I can't pair them? How can I do that? … read more
Harry
Harry
1,703 satisfied customers
Our phone says memory is full. ,t know what to do. Panasonic
Our phone says memory is full. Don,t know what to do … read more
Greg A.
Greg A.
Engineer
9,537 satisfied customers
KX-TGF380 - I recorded a new message - I set day and time -
KX-TGF380 - I recorded a new message - I set day and time - There is no ring when someone calls - The caller hears it ringing - the caller also is told that the system isn't set up - Also there is no … read more
Harry
Harry
1,703 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x