Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Screen displays line in use even though both handsets are on…

Customer Question
screen displays line in use...
screen displays line in use even though both handsets are on the their docking stations I unplugged the phone line, waited a few minutes to plug it back in but that did not help.
When I call the phone I get a busy signal.
Can you help?
Submitted: 2 years ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 4 hours by:
2/13/2016
Electronics Technician: Russell H., Service Tech replied 2 years ago
Russell H.
Russell H., Service Tech
Category: Phone Systems
Satisfied Customers: 12,592
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

There may be a defective handset in the set.

Try removing the battery from one handset (with the power Off to the base station.)

Then power On the base station, and see if the problem has gone away. If it has, the handset with the battery removed is defective / at fault.

If the problem persists, then put the battery back in that handset, power Off the base station, and then remove the battery from the other handset. Power On the base station again, see if the problem has gone away - if it has not, let me know, and if it has, that's the defective handset - the one w/the battery removed.

What type of phone line service do you have?

- if a digital phone service, with a network box providing the phone line, that the phone line plugs into, then you should examine that box, and turn it Off for 10 minutes, and then see how it works after that (and if it doesn't restore operation, tell me the maker and model # ***** the phone box, and what its indicators say.)

Also if digital phone service, is there a router box also, for the internet service? if so, see if turning that Off for 10 minutes will cure the problem. (And let me know what maker/model the router box is.)

Let me know how it goes, what you find out, etc. We'll get to a solution of one sort or another with a little persistence. I will advise you further as needed.

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
Hi, I sent an email shortly after contacting you asking to cancel my request as I was able to fix it. The issue was that the headset was still on.
Please confirm that I will not be charged.
Yhanks
Electronics Technician: Russell H., Service Tech replied 2 years ago

I did not see that email, so I gave you advice that, under the circumstances, would have worked to fix the problem.

As for being charged or not: I have no power whatever over charges, billing, etc., as a JustAnswer Expert.

For all issues of billing, payment, subscription terms and status, etc., I must refer you to Customer Support at JustAnswer.com, which may be contacted through:

http://ww2.justanswer.com/contact-us

They will no doubt address your concern, if you contact them, with reasonable promptness.

Thank you for consulting JustAnswer.com.

Ask Your Own Phone Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Phone Systems
Satisfied Customers: 12,592
12,592 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,983 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I just bought a digital cordless phone, model #KX-TGC380C.
I just bought a digital cordless phone, model #KX-TGC380C. How do I record my own message to callers who phone me when I am not home? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
Nothing wrong with phone cannot press no to get extentions.
Nothing wrong with phone cannot press no to get extentions … read more
Harry
Harry
1,907 satisfied customers
We have a VTECH CS56229-2 phone we want to be able to set it
We have a VTECH CS56229-2 phone we want to be able to set it for, " Do not disturb" at times how can we do this? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
I can't delete messages from my Panasonic phone. Now, no
I can't delete messages from my Panasonic phone. Now, no messages can be received. help! … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I need to record a new outgoing message and cannot figure
I need to record a new outgoing message and cannot figure out how to do it … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
I am seeking help to fix a problem with my landline. I am
I am seeking help to fix a problem with my landline. I am connected to voice mail, but when people ring me, the phone rings out without allowing voice mail to record messages.. Most inconvenient. … read more
Harry
Harry
1,907 satisfied customers
I have a Panasonic Model KX-TG7871 (also listed as
I have a Panasonic Model KX-TG7871 (also listed as KX-TG385SK) home phone system with 5 handsets. I have been using call block for years now and I think it is up over the 250 blocked call limit. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
It's not my computer, but the landline phones. To whom
It's not my computer, but the landline phones. To whom should I talking with? … read more
Russell H.
Russell H.
Service Tech
12,592 satisfied customers
I have a Panasonic phone system KX-TGF-370 which is designed
I have a Panasonic phone system KX-TGF-370 which is designed to connect to your cell phone so that you can answer your cell phone from your landline phone. It works as designed on my husband's phone b… read more
Harry
Harry
1,907 satisfied customers
Nathan, we spoke yesterday about my VTech Cordless Phone not
Hello Nathan, we spoke yesterday about my VTech Cordless Phone not having a dial tone. I repeated the steps that you had instructed me to do yesterday by unplug and disconnect the modem for 5 mins and… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a samsung cell phone i gave my neighbors the number
i have a samsung cell phone i gave my neighbors the number when i moved here i shoulnt have but now i feel there messing w my phone . do i need to change the phone number and phone i dont like the fac… read more
Harry
Harry
1,907 satisfied customers
I need a new cordless phone with 3 handsets which have
I need a new cordless phone with 3 handsets which have headset jacks. I'm looking at KX-TGE433B and KX-TGF43B. Other than the price, would you please tell me the difference? And do you have a suggesti… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
I have Panasonic kx-tg785,voice mail doesn't work, how do we
I have Panasonic kx-tg785,voice mail doesn't work, how do we get it working again? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
My telephones including my land line are not working. I do
my telephones including my land line are not working … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
We have Vteh system with formally works on verizon thru our
we have Vteh system with formally works on verizon thru our electric wall plug - however not so today - I called verizon to complain and they check their system and said it is working and Vtechs ringe… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
My telefone tells me messages full. Pnl c1010. Try to get
my telefone tells me messages full JA: What's the brand and model of your product? Customer: pnl c1010 JA: What have you tried so far? Customer: try to get rid of this JA: Anything else you want the E… read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
58 satisfied customers
I have a Panasonic 6.0 plus and I can't figure out how to
Hi! I have a Panasonic 6.0 plus and I can't figure out how to change the # of rings before voicemail picks up. Right now it rings 10 times and I want to reduce that to 6 or 7. Can you help me? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
How to clear messeges, panasonic 1030, tryed to clear mes by
How to clear messeges JA: What's the brand and model of your product? Customer: panasonic 1030 JA: What have you tried so far? Customer: tryed to clear mes by pressing arrows JA: Anything else you wan… read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x