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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base usually)
Do you have your old phone still?We really need to test another device, preferably just a basic corded/wall phone, to properly isolate if this is a line fault or a panasonic/setup issue.
Yes that is just fine. Unhook the panasonic and plug the old one up i nits place.
Thank you for confirming.
At this point, since it happens on the old one too, it is either a line fault (despite what the phone co says),
OR there is something else there holding the line open.
Unplug anything that is connected to a phone jack, including all phones, faxes/printers, computer modems, satellite dish, security system, etc.
Then plug just one phone in, and see if you can get a dial tone on it, leaving everything else disconnected still.
Any luck with that?