Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems

I have a new home phone set and the hand sets both say the

Customer Question
line is in use and...
I have a new home phone set and the hand sets both say the line is in use and it isn't. How can I turn this off.
JA: Thanks. Can you give me any more details about your issue?
Customer: I tried to set everything up and apparently hit the wrong button and how I can't call out or receive calls because I have no dial tone and the hand sets say the line is in use and it isn't/
JA: OK got it. Last thing — Electronics Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 49 minutes by:
2/1/2016
Electronics Technician: Nathan, Technician replied 1 year ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 27,419
Experience: Residential and commercial systems.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
1. Yes
2. No
3. Landline with AT&T
4. Yes
5.Model #KX-TG6572R
Electronics Technician: Nathan, Technician replied 1 year ago

Do you have your old phone still?
We really need to test another device, preferably just a basic corded/wall phone, to properly isolate if this is a line fault or a panasonic/setup issue.

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
I DO HAVE MY OLD PHONE BUT IT ALSO HAS AN ANSWERING MACHINE INCLUDED. IS THAT OKAY?
Electronics Technician: Nathan, Technician replied 1 year ago

Yes that is just fine. Unhook the panasonic and plug the old one up i nits place.

Ask Your Own Phone Systems Question
Customer reply replied 1 year ago
I REINSTALLED THE OLD SET AND THE LIGHT IS FLASHING THAT SAYS "IN USE". I CALLED THE PHONE COMPANY YESTERDAY AND THEY TESTED THE LINE THEN AND SAID THERE DIDN'T APPEAR TO BE A PROBLEM WITH THE LINE AND IT MUST BE AN EQUIPMENT PROBLEM. I JUST CALLED AT&T AND THEY TOLD ME TO UNPLUG EVERYTHING THAT IS PLUGGED INTO A PHONE JACK. IS THIS WHAT I SHOULD DO?
Electronics Technician: Nathan, Technician replied 1 year ago

Thank you for confirming.

At this point, since it happens on the old one too, it is either a line fault (despite what the phone co says),

OR there is something else there holding the line open.

Unplug anything that is connected to a phone jack, including all phones, faxes/printers, computer modems, satellite dish, security system, etc.

Then plug just one phone in, and see if you can get a dial tone on it, leaving everything else disconnected still.

Ask Your Own Phone Systems Question
Electronics Technician: Nathan, Technician replied 1 year ago

Any luck with that?

Ask Your Own Phone Systems Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 27,419
27,419 Satisfied Customers
Experience: Residential and commercial systems.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,983 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
My gigaset SL 400 error msg says please check phone
my gigaset SL 400 error msg says please check phone connection - how can I do that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Over the christmas break when the office was closed we
Hi Pearl over the christmas break when the office was closed we appear to have lost the capability to have clients leave a message on the phone or switch the phone to the message are you able to advis… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Up arrow does not space. Vtech. I just bought the phone.s it
i just bought the phone.s it work then just stop the back works … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I have a panasonic phone and i need help my phone is not
hi i have a panasonic phone and i need help my phone is not working … read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
We have a 2 Line Cordless Phone system, Panasonic KX-TG6700.
We have a 2 Line Cordless Phone system, Panasonic KX-TG6700. For some time now, the handsets seemingly randomly go dead during calls. The battery indicators often indicate full charge. I even replaced… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I inadvertently switched the LCD Language on my Vtech phone
I inadvertently switched the LCD Language on my Vtech phone from English to Spanish. Now I am unable to program it back to English on the Handset. Can you tell me how to do that ? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
We have Panasonic cordless phones, the first set we got we
We have Panasonic cordless phones , the first set we got we returned because when you made a call and were asked to push 1 or 2 or whatever to reach someone it did not work now this phone is doing it.… read more
Nathan
Nathan
Technician
27,419 satisfied customers
On tuesday i bot a kxtge474 puone set from best buy in san
on tuesday i bot a kxtge474 puone set from best buy in san fafael ca. it has a wall mount,answering machine and 5 lines in total. 4 of the 5 are working.the fifth is not powering .baseline not connect… read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
I can not seam to get my answering system to record a call
I can not seam to get my answering system to record a call in message … read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
How to block unwanted calls on the panasonic model
how to block unwanted calls on the panasonic model KX-tg6641 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
How to block my phone from some caller. I have digital
I have digital Panasonic cordless phone model KX-TGA421, service provider Spectrum and Apple iphone 6 S Plus model MKVN2LL/A, carrier Sprint 31.1 … read more
Harry
Harry
536 satisfied customers
Ordered a new additional phone Model #KXTGEA20 same as the
ordered a new additional phone Model #KXTGEA20 same as the other ones. when trying to use it message NO LINK RECONNECT BASE AC adapter, what does that mean and how can I start using the new phone … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
BASE MODEL KX-TG402------ WHEN A CALL COMES IN, I CAN'T GET
BASE MODEL KX-TG402------ WHEN A CALL COMES IN , I CAN'T GET TO THE PHONE FAST ENOUGH TO ANSWER THE CALL. IT RINGS 4 TIMES AND TRIPS INTO THE ANSWERING MODE. ALSO , MANY OF THE MESSAGES LEFT , THAT PE… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
I need to register an optional handset to my GE Model 28111
I need to register an optional handset to my GE Model 28111 series, DECT 6.0, speaker phone. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I have a Voice mail message via phone co. that I cant make
I have a Voice mail message via phone co. that I cant make go away? can you help? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
Accidentally blocked a call. How do I unblock them?
Accidentally blocked a call. How do I unblock them? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
I have a panasonic phone, and the secondary phone is
Hi Pearl! I have a panasonic phone, and the secondary phone is malfuctioning. Is there any way I can replace it? As the main phone is working perfectly … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I just configured the orbitals and am now trying to figure
Hi. I just configured the orbitals and am now trying to figure how to add my phone number which was ported to a VoIP.ms today? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x