Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

I have a new home phone set and the hand sets both say the…

Customer Question
I have a new...

I have a new home phone set and the hand sets both say the line is in use and it isn't. How can I turn this off.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I tried to set everything up and apparently hit the wrong button and how I can't call out or receive calls because I have no dial tone and the hand sets say the line is in use and it isn't/

Submitted: 2 years ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 49 minutes by:
2/1/2016
Electronics Technician: Nathan, Technician replied 2 years ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 31,356
Experience: Residential and commercial systems.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
1. Yes
2. No
3. Landline with AT&T
4. Yes
5.Model #KX-TG6572R
Electronics Technician: Nathan, Technician replied 2 years ago

Do you have your old phone still?
We really need to test another device, preferably just a basic corded/wall phone, to properly isolate if this is a line fault or a panasonic/setup issue.

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
I DO HAVE MY OLD PHONE BUT IT ALSO HAS AN ANSWERING MACHINE INCLUDED. IS THAT OKAY?
Electronics Technician: Nathan, Technician replied 2 years ago

Yes that is just fine. Unhook the panasonic and plug the old one up i nits place.

Ask Your Own Phone Systems Question
Customer reply replied 2 years ago
I REINSTALLED THE OLD SET AND THE LIGHT IS FLASHING THAT SAYS "IN USE". I CALLED THE PHONE COMPANY YESTERDAY AND THEY TESTED THE LINE THEN AND SAID THERE DIDN'T APPEAR TO BE A PROBLEM WITH THE LINE AND IT MUST BE AN EQUIPMENT PROBLEM. I JUST CALLED AT&T AND THEY TOLD ME TO UNPLUG EVERYTHING THAT IS PLUGGED INTO A PHONE JACK. IS THIS WHAT I SHOULD DO?
Electronics Technician: Nathan, Technician replied 2 years ago

Thank you for confirming.

At this point, since it happens on the old one too, it is either a line fault (despite what the phone co says),

OR there is something else there holding the line open.

Unplug anything that is connected to a phone jack, including all phones, faxes/printers, computer modems, satellite dish, security system, etc.

Then plug just one phone in, and see if you can get a dial tone on it, leaving everything else disconnected still.

Ask Your Own Phone Systems Question
Electronics Technician: Nathan, Technician replied 2 years ago

Any luck with that?

Ask Your Own Phone Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 31,356
31,356 Satisfied Customers
Experience: Residential and commercial systems.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

3,353 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

398 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
V tech home phone model number CS6829 issues. 5-7 days ago
5-7 days ago no dial tone charge light stays lighted - no dial tone-new battery … read more
Nathan
Nathan
Technician
Bachelors of Science
31,356 satisfied customers
I'm actually trying to get some answers/help for my sister.
hi pearl. i'm actually trying to get some answers/help for my sister. here arfe the problems she's having with her phone … read more
Nathan
Nathan
Technician
Bachelors of Science
31,356 satisfied customers
The message light on the handsets keeps blinking after I
the message light on the handsets keeps blinking after I have cleared all messages. How do I stop the blinking? … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
I have a DECT1588 series phone system. On all hand sets the
I have a DECT1588 series phone system. On all hand sets the icon in the upper left hand corner is flashing red. There are no messages. Help! … read more
Nathan
Nathan
Technician
Bachelors of Science
31,356 satisfied customers
I have a Panasonic digital phone model number KX-TGEA20. We
I have a Panasonic digital phone model number KX-TGEA20. We just moved and I can't find the instruction book I had. I haven't been able to find anything online except the Installation Manual, which is… read more
Nathan
Nathan
Technician
Bachelors of Science
31,356 satisfied customers
I have had my phone for some time now. Today I received a
i have had my phone for some time now. Today I received a notice that I have a message but when I entered the access code that I usually use, it would not connect. I tried several times but to no avai… read more
Nathan
Nathan
Technician
Bachelors of Science
31,356 satisfied customers
My cordless phone model KX-YGD220 isn't working. There's
Hi, my cordless phone model KX-YGD220 isn't working. There's dial tone on my line (my fax machine is sending and receiving) but no dial tone on my phone, it doesn't ring when I call it and there's a m… read more
Nathan
Nathan
Technician
Bachelors of Science
31,356 satisfied customers
Greg, CS5129 and I purchased it in April'17. I cannot
I cannot initiate a call from the receiver. Inbound calls are fine, but no outbound. The phone is connected to a fax machine and to a DSL network. The receiver worked well for about abut two weeks then stopped. I have replaced the telephone wires and removed any DSL filters. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
I have a "line in use" issue with my KX-TG2344 phone. I
Hello Pearl - I have a "line in use" issue with my KX-TG2344 phone. I can't get this cleared on the hand set, msg is not showing up on the base unit. Also when calling in, it says the mail box is not … read more
Louie
Louie
Technician
Associate Degree
398 satisfied customers
I have a Panasonic kx-tg7732s model phone. The dialtone
I have a Panasonic kx-tg7732s model phone. The dialtone works but I can't make any calls and when I call the number with my cellphone it says the call cannot be completed as dialed. It worked fine on … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I recently had to purchase a new phone for my home. I bought
Good afternoon, I recently had to purchase a new phone for my home. I bought the exact phone I had before. I followed the directions on installing. I've done everything correct but the screen is stati… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have a new AT&T Ml17928 two line corded telephone with Verizon.I
I have a new AT&T Ml17928 two line corded telephone with Verizon. I can't receive or send messages. The speaker doesn't ring and I can't tell to hear the message.… read more
Nathan
Nathan
Technician
Bachelors of Science
31,356 satisfied customers
Bought KX-TGD223 on 1/12/15....on 7/21/15, can't get dial tone..N
bought KX-TGD223 on 1/12/15....on 7/21/15, can't get dial tone..No way to call out or receive. Yet, you call ***** and you get our answering machine (can't hear message)..Phone does light up, etc. Cal… read more
Expert
Expert
I purchased the KX-TGH223C telephone and I don't know how to
I purchased the KX-TGH223C telephone and I don't know how to set up a "new voice mail" alert. Right now there is no alert showing on the set, that I have a new voice mail. My voice mail is set up thro… read more
Nathan
Nathan
Technician
Bachelors of Science
31,356 satisfied customers
My home telephone -DECT 6.0 cordless, model TL96271 pur. date
My home telephone -DECT 6.0 cordless, model TL96271 pur. date 9/10/2011 has worked fine until now. Will receive calls, but will not allow outgoing calls. Msg from service says call cannot be completed… read more
Nathan
Nathan
Technician
Bachelors of Science
31,356 satisfied customers
I have 5 wireless remotes KX TD7685There are 2 KX T0155 unitsand
I have 5 wireless remotes KX TD7685 There are 2 KX T0155 units and there is a KX TDA50 that connects to a TDA 50 Hybrid IP PBX box My remote/wireless unites do not have a dial tone. I checked the volt… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I bought 4 Panasonic cordless phones from Radio Shack on 2/06/2011.
I bought 4 Panasonic cordless phones from Radio Shack on 2/06/2011. Today they are all saying line in use. I have disconnected all phones for 5 minutes and that didn't help when I reconnected them. No… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,353 satisfied customers
If we drop our landline and purchase a bluetooth capable cordless
If we drop our landline and purchase a bluetooth capable cordless phone, will we be able to use a bluetooth headset and receive the call through our cell phone that does go to the cordless phone?… read more
LOAJ3256
LOAJ3256
Technician
Vocational, Technical or Trade School
106 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x