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My Panasonic phone says "Messages Full". How do I delete or…

Customer Question
My Panasonic phone says "Messages...
My Panasonic phone says "Messages Full".
How do I delete or erase these?
Submitted: 2 years ago.Category: Phone Systems
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Answered in 3 minutes by:
1/28/2016
Electronics Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 13,492
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi John and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the Panasonic phone system. Additionally, who is your phone service provider please?

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Customer reply replied 2 years ago
Panasonic Model No KX TGEA20
Phone service by Charter.net
Electronics Technician: Louie, Technician replied 2 years ago

Appreciate the additional information John.

The Panasonic KX-TGEA20 is the handset. The model number of the base unit please?

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Customer reply replied 2 years ago
Panasonic KX-TGE 260
Electronics Technician: Louie, Technician replied 2 years ago

Thanks.

Have you tried pressing the ERASE button twice ? ...this would erase completely/all messages (heard and/or unheard) of the answering system built-in into the Panasonic

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Customer reply replied 2 years ago
No, haven't tried twice (only did it once).
Just a minute until my wife gets off the phone ... and I'll try ERASE twice!
Electronics Technician: Louie, Technician replied 2 years ago

Yes please and then post back with an update when able.

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Customer reply replied 2 years ago
It did not work! What next?
Customer reply replied 2 years ago
Phone still says "Messages full"!
Electronics Technician: Louie, Technician replied 2 years ago

Then it would most likely be not the answering system of the Panasonic but the VoiceMail system of Charter.

Have you tried dialing * 9 9 or even your own home number and listen for voice prompts/instructions?

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Customer reply replied 2 years ago
The Charter lady says we have "No Messages", but the phone still says "messages full".
What now?
Electronics Technician: Louie, Technician replied 2 years ago

I understand.

Can you please try to press and hold the # ***** until the handset beeps?

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Customer reply replied 2 years ago
I tried holding the # ***** ... no beeps either time in 30 seconds
Electronics Technician: Louie, Technician replied 2 years ago

Interesting....

Bear with me; press OFF first, then press & hold the # ***** Would there now be a beep sound from the handset?

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Customer reply replied 2 years ago
Did that. No beep. what next?
Electronics Technician: Louie, Technician replied 2 years ago

Then can you please remove (all) the handset battery and unplug the base unit for an extended period of time even overnight. This would serve as a soft RESET as it would appear to be a systems glitch.

Please post back how things turned up by then and/or should additional information be needed.

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Customer reply replied 2 years ago
OK, will try that. Thanks for trying!
Electronics Technician: Louie, Technician replied 2 years ago

Cheers.

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