You have come to justanswer.com, a paid support site.
I can help you with the phone issue, but need specific details from you, as requested, to do so.
This is a paid support service, there is no free support for your product. If you wish to continue, with the understanding that there is a fee for my time as an independent tech, reply back here.
Any other charges you may be seeing would be a temporary hold or the result of posting duplicate questions. I cannot access any billing matters.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers. I am awaiting your reply with the requested information, as it is necessary to be able to help you.