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Greg..My phone is still not working..just got back from a…

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Hello Greg..My phone is still...
Hello Greg..My phone is still not working..just got back from a Business trip..can you help me out??? now?
Submitted: 2 years ago.Category: Phone Systems
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Answered in 4 minutes by:
1/23/2016
Electronics Technician: Greg A., Engineer replied 2 years ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,608
Experience: Working with Electronics for 25+ years.
Verified

Hi,

Can you refresh me on the details of what is happening?

That is, what is the state of the phone system right now, and if any phones you may have connected to the line are working (or not)?

Thanks

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Customer reply replied 2 years ago
Ok..here's where we stand as of NOW.. The new phone that I bought is working, the other 3 phones that were working are no longer working..they seem to say No Line..
Customer reply replied 2 years ago
You should remember that I have 2 phones with a main base?
Customer reply replied 2 years ago
The new phone works with it's main base unit that is come with..
Customer reply replied 2 years ago
The 3 other phones including the one with the old main base unit are not working
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

OK - I'm finding the other question thread (conversation) now.

So if I'm reading this right, you have TWO Vtech "Main Base Units" units, and you want to have ALL the cordless handsets registered to ONE Main Base Unit.

Is that correct?

If so, what is the Model of the MAIN BASE UNIT you want to use - to connect to the phone line?

Thanks

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Customer reply replied 2 years ago
CS6858-3
Customer reply replied 2 years ago
That's the model I want to use..just like before this whole thing happened..CS6858-3
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

OK - what I believe you will want to do is "DE-REGISTER" all the handsets from the main base that you do NOT want to use, and then REGISTER them to the other main base unit.

Does that make sense?

If so, I can send you details on how to do this process.

Thanks

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Customer reply replied 2 years ago
If deregister is what we must do,,then so be it..Will that complicate matters?
Customer reply replied 2 years ago
I want to have the phones working with the old main base as it did before I installed the new main bas and phone
Electronics Technician: Greg A., Engineer replied 2 years ago

It should not complicate matters - if done properly.

But before we begin, may I ask if you can connect the main base unit that is NOT working to the phone jack where the base that IS working is now connected?

I am assuming you have these two base units connected to different phone jacks, but let me know if that is NOT the case.

Thanks

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Customer reply replied 2 years ago
they are connected to different phone jacks..
Electronics Technician: Greg A., Engineer replied 2 years ago

OK - please take the NON-working base unit and connect it to the phone jack of the WORKING base unit.

In other words, SWAP the two base unit connections (at the phone jacks) and let me know if the non-working handsets start to work.

Thanks

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Customer reply replied 2 years ago
I just connected the old main base and the old phone that wasn't working,is now working..
Customer reply replied 2 years ago
I left the new phone that working DISCONNECTED from it's main base and the phone jack..I removed the a/c adapter from the wLL
Customer reply replied 2 years ago
WALL
Customer reply replied 2 years ago
The new phone that was working is NOW removed from the phone jack and wall..
Customer reply replied 2 years ago
The old phone that was NOT working is NOW working..
Electronics Technician: Greg A., Engineer replied 2 years ago

OK - very good.

Please take your time and let me see if I can understand.

So the old base unit now has HAS HOW MANY working handsets?

Thanks

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Customer reply replied 2 years ago
Just the phone that is in it's base unit.. 1 phone working ,,,, 2 Not working
Customer reply replied 2 years ago
I removed the new phone completely..
Customer reply replied 2 years ago
he..he.. Your the BEST Greg.. I have 3 phones working as we speak..
Electronics Technician: Greg A., Engineer replied 2 years ago

OK - that is good.

So do you have ANY left that are NOT working?

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Customer reply replied 2 years ago
Can I remove the phone with it's main base and install it in a different room
Customer reply replied 2 years ago
Their ALL working..But I would like to Install the main base phone in the loving room
Electronics Technician: Greg A., Engineer replied 2 years ago

OK - is there a phone jack in the loving room that you can connect the main base unit to?

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Electronics Technician: Greg A., Engineer replied 2 years ago

A WORKING phone jack that is.

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Customer reply replied 2 years ago
their is a A/C in the wall PLUS a phone jack..to connect
Electronics Technician: Greg A., Engineer replied 2 years ago

OK - has that phone jack in the living room been TESTED to be working?

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Customer reply replied 2 years ago
I was working last week.. I did not unplug or disconnect the phone line >>I have no way of knowing how to do that.
Customer reply replied 2 years ago
the answer to your question ..YES the phone jack is working
Electronics Technician: Greg A., Engineer replied 2 years ago

OK - one thing at a time.

Please disconnect the main base unit from the phone jack and the power outlet (in the wall) and move the base to the new location and reconnect both of those things.

Then WAIT about 30+ seconds and TEST each of the handsets (for dial tone, etc.).

Let me know what happens.

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Customer reply replied 2 years ago
It just said "No Line" so, I removed and reinstalled where it was working..now all 3 phones work..
Customer reply replied 2 years ago
Can I not install the NEW phone that I bought in the living roomsphone jack and A/C in the wall?
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

OK - that tells us that the phone jack that you just tried is NOT working now - for some unknown reason.

Is that phone jack easily accessible - so it can be closely examined?

OR - can you put JUST a "charger" in the living room, and have a handset in there and that would work for you?

Thanks

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Electronics Technician: Greg A., Engineer replied 2 years ago

I think our two last responses crossed.

I believe you CAN put the new phone (and base) in the living room, but do NOT connect the phone cord to the phone jack there.

That will make the base unit act as a "charger" only.

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Customer reply replied 2 years ago
If I don't plug in the phone jack in the wall phone jack..how will the phone work?
Electronics Technician: Greg A., Engineer replied 2 years ago

This is the NEW system that you are asking about - correct?

Is the NEW handset working NOW - and is its base unit connected to a phone jack NOW?

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Customer reply replied 2 years ago
No the new phone IS STILL NOT WORKING..however the 3 older phones are working..
Customer reply replied 2 years ago
Everything is back to the way it was BEFORE I requested your help..The new phone is still notworking
Customer reply replied 2 years ago
ALL my wires are connected tto the way they were before I contacted you..My NEW phone is my lap notworking..
Customer reply replied 2 years ago
In other words I have 3 phones working and the brand new that I bought is still not working..
Electronics Technician: Greg A., Engineer replied 2 years ago

OK - very good.

So let me summarize what we just found out by TESTING the phone jack (in the living room).

What we discovered is that phone jack is NOT working - for some unknown reason.

So connecting to that phone jack - with either the old or new base unit will NOT work.

So we must either find out what is wrong with that phone jack

- OR -

Try to registered the NEW handset to the OLD base unit.

Does all that make sense?

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Customer reply replied 2 years ago
Everything is like it was BEFORE I bought the new phone
Electronics Technician: Greg A., Engineer replied 2 years ago

OK - I understand that the 3 old HANDSETS are working with the old main base unit - just as before.

And we also now know that the phone JACK in the living room is NOT working.

So now we have a choice to make. We must either:

1) find out what is wrong with that phone jack

- OR -

2) Try to registered the NEW handset to the OLD base unit.

What is your choice?

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Customer reply replied 2 years ago
My Choice.. your a hard man Mr Greg.. I have 3 phones now working and I'm afaid to disconnect anything else for the moment.. I'll get back to you in a short while..let me just enjoy the fact that I now have 3 phones working..which I didn't have before talking with you..
Customer reply replied 2 years ago
Will it be easier next time? I now have 3 phones working..will my 4th one with the main base work?
Customer reply replied 2 years ago
will my 4th one work with the main base?
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

RE: "will my 4th one work with the main base?"

I assume you mean "will the NEW handset work with the OLD Main Base Unit?".

If so, the answer is "it should - IF it can be registered to the OLD base".

But if you mean "will the NEW handset work with the NEW base unit", the answer is "Yes - IF you connect the phone cord to a WORKING phone jack"

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Customer reply replied 2 years ago
No... the 4th is not working ( the new One) NO matter which main base I use with it.. I will leave things as they are for now, I have at least what I had before playing around with the 4th new base..new phone etc.. etc. I feel relived to have things as they were for now..I will get back..soon..A BIG thank you for your help..much appreciated.. dev
Electronics Technician: Greg A., Engineer replied 2 years ago

Hi again,

Sorry for any delay.

OK - at least you have the system working again - pretty much.

Please let me know if you want to continue by posting back here, and I will get a note when that is done and respond as soon as I can.

And when you are ready, please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you today.

Thanks, ***** *****
--. .-

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