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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8933
Experience:  Working with Electronics for 25+ years.
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Greg..My phone is still not working..just got back from a

Customer Question

Hello Greg..My phone is still not working..just got back from a Business trip..can you help me out??? now?
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.

Hi,

Can you refresh me on the details of what is happening?

That is, what is the state of the phone system right now, and if any phones you may have connected to the line are working (or not)?

Thanks

Customer: replied 1 year ago.
Ok..here's where we stand as of NOW.. The new phone that I bought is working, the other 3 phones that were working are no longer working..they seem to say No Line..
Customer: replied 1 year ago.
You should remember that I have 2 phones with a main base?
Customer: replied 1 year ago.
The new phone works with it's main base unit that is come with..
Customer: replied 1 year ago.
The 3 other phones including the one with the old main base unit are not working
Expert:  Greg A. replied 1 year ago.

Hi again,

OK - I'm finding the other question thread (conversation) now.

So if I'm reading this right, you have TWO Vtech "Main Base Units" units, and you want to have ALL the cordless handsets registered to ONE Main Base Unit.

Is that correct?

If so, what is the Model of the MAIN BASE UNIT you want to use - to connect to the phone line?

Thanks

Customer: replied 1 year ago.
CS6858-3
Customer: replied 1 year ago.
That's the model I want to use..just like before this whole thing happened..CS6858-3
Expert:  Greg A. replied 1 year ago.

Hi again,

OK - what I believe you will want to do is "DE-REGISTER" all the handsets from the main base that you do NOT want to use, and then REGISTER them to the other main base unit.

Does that make sense?

If so, I can send you details on how to do this process.

Thanks

Customer: replied 1 year ago.
If deregister is what we must do,,then so be it..Will that complicate matters?
Customer: replied 1 year ago.
I want to have the phones working with the old main base as it did before I installed the new main bas and phone
Expert:  Greg A. replied 1 year ago.

It should not complicate matters - if done properly.

But before we begin, may I ask if you can connect the main base unit that is NOT working to the phone jack where the base that IS working is now connected?

I am assuming you have these two base units connected to different phone jacks, but let me know if that is NOT the case.

Thanks

Customer: replied 1 year ago.
they are connected to different phone jacks..
Expert:  Greg A. replied 1 year ago.

OK - please take the NON-working base unit and connect it to the phone jack of the WORKING base unit.

In other words, SWAP the two base unit connections (at the phone jacks) and let me know if the non-working handsets start to work.

Thanks

Customer: replied 1 year ago.
I just connected the old main base and the old phone that wasn't working,is now working..
Customer: replied 1 year ago.
I left the new phone that working DISCONNECTED from it's main base and the phone jack..I removed the a/c adapter from the wLL
Customer: replied 1 year ago.
WALL
Customer: replied 1 year ago.
The new phone that was working is NOW removed from the phone jack and wall..
Customer: replied 1 year ago.
The old phone that was NOT working is NOW working..
Expert:  Greg A. replied 1 year ago.

OK - very good.

Please take your time and let me see if I can understand.

So the old base unit now has HAS HOW MANY working handsets?

Thanks

Customer: replied 1 year ago.
Just the phone that is in it's base unit.. 1 phone working ,,,, 2 Not working
Customer: replied 1 year ago.
I removed the new phone completely..
Customer: replied 1 year ago.
he..he.. Your the BEST Greg.. I have 3 phones working as we speak..
Expert:  Greg A. replied 1 year ago.

OK - that is good.

So do you have ANY left that are NOT working?

Customer: replied 1 year ago.
Can I remove the phone with it's main base and install it in a different room
Customer: replied 1 year ago.
Their ALL working..But I would like to Install the main base phone in the loving room
Expert:  Greg A. replied 1 year ago.

OK - is there a phone jack in the loving room that you can connect the main base unit to?

Expert:  Greg A. replied 1 year ago.

A WORKING phone jack that is.

Customer: replied 1 year ago.
their is a A/C in the wall PLUS a phone jack..to connect
Expert:  Greg A. replied 1 year ago.

OK - has that phone jack in the living room been TESTED to be working?

Customer: replied 1 year ago.
I was working last week.. I did not unplug or disconnect the phone line >>I have no way of knowing how to do that.
Customer: replied 1 year ago.
the answer to your question ..YES the phone jack is working
Expert:  Greg A. replied 1 year ago.

OK - one thing at a time.

Please disconnect the main base unit from the phone jack and the power outlet (in the wall) and move the base to the new location and reconnect both of those things.

Then WAIT about 30+ seconds and TEST each of the handsets (for dial tone, etc.).

Let me know what happens.

Customer: replied 1 year ago.
It just said "No Line" so, I removed and reinstalled where it was working..now all 3 phones work..
Customer: replied 1 year ago.
Can I not install the NEW phone that I bought in the living roomsphone jack and A/C in the wall?
Expert:  Greg A. replied 1 year ago.

Hi again,

OK - that tells us that the phone jack that you just tried is NOT working now - for some unknown reason.

Is that phone jack easily accessible - so it can be closely examined?

OR - can you put JUST a "charger" in the living room, and have a handset in there and that would work for you?

Thanks

Expert:  Greg A. replied 1 year ago.

I think our two last responses crossed.

I believe you CAN put the new phone (and base) in the living room, but do NOT connect the phone cord to the phone jack there.

That will make the base unit act as a "charger" only.

Customer: replied 1 year ago.
If I don't plug in the phone jack in the wall phone jack..how will the phone work?
Expert:  Greg A. replied 1 year ago.

This is the NEW system that you are asking about - correct?

Is the NEW handset working NOW - and is its base unit connected to a phone jack NOW?

Customer: replied 1 year ago.
No the new phone IS STILL NOT WORKING..however the 3 older phones are working..
Customer: replied 1 year ago.
Everything is back to the way it was BEFORE I requested your help..The new phone is still notworking
Customer: replied 1 year ago.
ALL my wires are connected tto the way they were before I contacted you..My NEW phone is my lap notworking..
Customer: replied 1 year ago.
In other words I have 3 phones working and the brand new that I bought is still not working..
Expert:  Greg A. replied 1 year ago.

OK - very good.

So let me summarize what we just found out by TESTING the phone jack (in the living room).

What we discovered is that phone jack is NOT working - for some unknown reason.

So connecting to that phone jack - with either the old or new base unit will NOT work.

So we must either find out what is wrong with that phone jack

- OR -

Try to registered the NEW handset to the OLD base unit.

Does all that make sense?

Customer: replied 1 year ago.
Everything is like it was BEFORE I bought the new phone
Expert:  Greg A. replied 1 year ago.

OK - I understand that the 3 old HANDSETS are working with the old main base unit - just as before.

And we also now know that the phone JACK in the living room is NOT working.

So now we have a choice to make. We must either:

1) find out what is wrong with that phone jack

- OR -

2) Try to registered the NEW handset to the OLD base unit.

What is your choice?

Customer: replied 1 year ago.
My Choice.. your a hard man Mr Greg.. I have 3 phones now working and I'm afaid to disconnect anything else for the moment.. I'll get back to you in a short while..let me just enjoy the fact that I now have 3 phones working..which I didn't have before talking with you..
Customer: replied 1 year ago.
Will it be easier next time? I now have 3 phones working..will my 4th one with the main base work?
Customer: replied 1 year ago.
will my 4th one work with the main base?
Expert:  Greg A. replied 1 year ago.

Hi again,

RE: "will my 4th one work with the main base?"

I assume you mean "will the NEW handset work with the OLD Main Base Unit?".

If so, the answer is "it should - IF it can be registered to the OLD base".

But if you mean "will the NEW handset work with the NEW base unit", the answer is "Yes - IF you connect the phone cord to a WORKING phone jack"

Customer: replied 1 year ago.
No... the 4th is not working ( the new One) NO matter which main base I use with it.. I will leave things as they are for now, I have at least what I had before playing around with the 4th new base..new phone etc.. etc. I feel relived to have things as they were for now..I will get back..soon..A BIG thank you for your help..much appreciated.. dev
Expert:  Greg A. replied 1 year ago.

Hi again,

Sorry for any delay.

OK - at least you have the system working again - pretty much.

Please let me know if you want to continue by posting back here, and I will get a note when that is done and respond as soon as I can.

And when you are ready, please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you today.

Thanks, ***** *****
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