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Russell H.
Russell H., Service Tech
Category: Phone Systems
Satisfied Customers: 10767
Experience:  8+ years of professional experience
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I have a Panasonic PBX TA 824 business. We changed the phone

Customer Question

I have a Panasonic PBX TA 824 for our business. We changed the phone line modem and now the voice message line continues to stay lit up on the Panasonic KX-T7737 phone. Is there a way trouble shoot this?
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I would say, quite simply and from a simple viewpoint, if the problem came on with the changing out of the phone line modem, then that's probably what is at fault.

But, what sort of modem, and where in the system, was this phone line modem, please ?

Customer: replied 1 year ago.
i am almost certain that is not the modem, what I'm trying to figure out is how to reset the modem?
Expert:  Russell H. replied 1 year ago.

Is it a DSL modem? or some other kind?

Customer: replied 1 year ago.
I have had many phone companies out, the modem is fine. It's the Panasonic PBX box that is not working properly with the voicemail. This is the help I need.
Expert:  Russell H. replied 1 year ago.

I cannot advise you as to a Panasonic PBX box. I have Opted Out, with apologies, in favor of such an Expert.