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Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the phone system. Additionally, please confirm:
Appreciate the additional information Judith.
Is there a "bell icon" with a slash mark displayed in the handset's screen?
Have you tried pressing on the + button when the handsets are indicating an incoming call ?
Other than ringing, do the base and/or the handset show any sign of an incoming call?
And who is your phone service provider please?
I understand and two (2) possibilities:
Have you tried calling the Panasonic's number and note if it:
These results are rather significant particularly "...static and it cuts my phone off before it can make a connection..."
Have you brought this to the attention of AT&T?
Doubtful that it would be a Panasonic issue basically due to the presence of "static".
Even if it were a problem with the "portable phone", the base unit would show some sign of an incoming call.
Or more significantly, the "...other phone..." used to call the Panasonic should be able to hear the ringing even if not the portable phone / Panasonic handsets.
Yes please; an update when able.