How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8729
Experience:  Working with Electronics for 25+ years.
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I cannot get my greeting to record. I follow the directions,

Customer Question

I cannot get my
greeting to record. I follow the directions, listen to the playback, however, when called, the
phone answers that a recoring is not set up.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:
1) The Make & Model Number of the phone system you are working with? That should be printed on a sticker on the bottom or back of the main base unit (if cordless system).

2) What phone service provider (phone company) you have for this phone line?
3) Did you count the number of rings you hear BEFORE the system picked up your TEST CALL (and said something about not set up)?


Expert:  Greg A. replied 1 year ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I only ask because it sounds like the "not set up" you hear is coming from some kind of "voicemail" system - which is usually a feature that is from your service provider.

You can TEST for that by turning OFF or disconnecting any "answering system" you may have, and then repeat the TEST call. If you STILL hear that "not set up" announcement, that will verify that a voicemail system is taking the call.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-