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Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your phones.
To help you with this issue, may I ask:1) The Make & Model Number of the phone system you are working with? That should be printed on the bottom or back of the main base unit.2) What phone service provider (phone company) you have for this phone line?
Hi again and thanks for that information.
The KX-TGDA20 is the model of ONE of the cordless handsets.
Can you please find the MAIN BASE UNIT (the part that connects to the phone cord), and look for the model number printed on a sticker or label - on the bottom of that unit?
Also, may I ask:
1) How long you have had this system?
2) How long you have had the SERVICE from TWC?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)