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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8917
Experience:  Working with Electronics for 25+ years.
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Purchased phone model number ds6671-3 a month ago. worked

Customer Question

Purchased phone model number ds6671-3 a month ago. worked great for 3 weeks. get incoming calls but can't answer, can't dial out, no dial tone. no wiring has changed. message service will record message
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your phones.

To help you with this issue, may I ask:

1) How many TOTAL handsets do you have with this system?
2) What phone service provider (phone company) you have for this phone line?
3) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the MAIN system), and if so, are they working properly?

Thanks

Customer: replied 1 year ago.
2 handsets
windstream
alarm system
as far as i
I know
Expert:  Greg A. replied 1 year ago.

Hi again and thanks for that.

I'm sorry - the format of this system sometimes gets messed up.

Is Windstream your service provider, OR the type of alarm system you have?

Thanks

Customer: replied 1 year ago.
provider, crime prevention alarm
Expert:  Greg A. replied 1 year ago.

Hi again and thanks for that clarification.

OK - may I ask if you still have an OLD phone (the one you had before this purchase), and if you can reconnect it to the phone line - in the same place as the Vtech BASE UNIT - and see if that OLD phone works?

Thanks

Expert:  Greg A. replied 1 year ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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