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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2865
Experience:  Working with Electronics for 25+ years.
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I have Panasonic KX-TGA651 additional cordless handset.

Customer Question

I have Panasonic KX-TGA651 additional cordless handset. Sometimes it does not ring at all
or continues to ring longer that usual. When I picked it up because I could hear the one
in the other room ringing, it said "busy".
Can you please tell me how to fix this?
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your phones.

To help you with this issue, may I ask:
1) The Model Number of the MAIN BASE UNIT of the phone system you are working with? That model should be printed on the bottom of the MAIN base unit, and START with KX-TG - followed by about 4 numbers.
2) How many TOTAL handsets do you have with this system?
3) The AGE of these phones?
4) How "far away" this handset is from the main base unit, as compared to the other handsets?