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Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your phones.
To help you with this issue, may I ask:1) The Model Number of the MAIN BASE UNIT of the phone system you are working with? That model should be printed on the bottom of the MAIN base unit, and START with KX-TG - followed by about 4 numbers.2) How many TOTAL handsets do you have with this system?3) The AGE of these phones?4) How "far away" this handset is from the main base unit, as compared to the other handsets?