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Hi there and welcome
Press Menu #6241
you then see the Cell indicator flashing on the base? If so, entering pairing mode on the Cell and pair using default 0000
Let me know the results please.
you press menu and keep pressing the characters. So press menu then #6241
When you press # ***** should jump out of it, just type out the combination please.
ok, I understand this is frustrating but please understand this is the correct procedure so there is an issue occurring on the phone.
Can you remove the power to the base and the batteries to the handset.
Wait 5 minutes then connect the power back and put the batteries back in try again.
Let me know the results please
There is no procedure outside of this there is only one procedure the one I am providing.
Follow it on this film and tell me exact where you get stopped as opposed to how the film continues
ok, but there are no solutions, there is only one process for the phone to pair...
One issue is you may have gotten the model wrong and with a model that does not support pairing.
Where exactly are you reading the model number from?
yes that is normal, the phone book will pop up, you just keep typing the numbers.
first # ***** 6241 regardless of whats on the screen
else type in #6271
What then happens?
its just showing a place holder for 3 digits, like in the film, it accepts 4
just from the home screen, press menu and type in #6241 and tell me exactly what happens
ok, I am not sure what your seeing, but remove the batteries.
Put the batteries back in and then just type no matter what you see on the screen
And tell me exactly what happens
can you do the last instructions I gave please.
first, please do the last instructions I gave and tell me exactly what happens.
ok, when you see that enter it again just 6241
its what you should see after pressing menu, but for some reason it comes up after trying it.
Even though its ___ it accepts 4
so when you see ":_ _ _" and you type numbers, nothing comes up on the screen?
ok, it confirms it,
It is the internal memory or bluetooth adapter that has faulted thats also why it slowly stops accepting commands until it is restarted
We have ruled everything else out and there is only one straight forward procedure to do this.
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
If you need anything else, please let me know