How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: Phone Systems
Satisfied Customers: 11698
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
Type Your Phone Systems Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I just purchased the Polycom VXX 400-600 Series. Formerly

Customer Question

Hi I just purchased the Polycom VXX 400-600 Series. Formerly had a Sprint system (OLD) but the Sprint system had a feature that if I was calling an office extension, I would have live audio. Example: I call someone in our office and would have live audio instead of ringing and ringing and this way I could hear if they were on another line vs not in the office. Is there something that can be programmed for this? ALSO, before I would call an extension and get a busy signal if they were on the phone, now it just rings and rings.Are other options available for this? Can we get a busy signal?
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Michael Hannigan replied 1 year ago.

hello. My name is***** can help you with your question.

The model numbers that you mention are just a broad series of handset model numbers. What is the main system that these are connected to? That is what will determine how the programming is done.


Customer: replied 1 year ago.
It is connected to a Asterisk Soft Switch specifically designed for the answering service industry from Startel Corporation/
Expert:  Michael Hannigan replied 1 year ago.

That means someone would have to have programmed the system. How you do this will depend on the original programming. It's not function of the phone, but of the Asterisk system. Asterisk is an open source system with various programs, some of them custom.

Customer: replied 1 year ago.
Okay - Thanks
Expert:  Michael Hannigan replied 1 year ago.

do you have access to the people that program to the*system? If so, those would be the best people to engage.

I would appreciate a moment of your time to rate my level of service using the okay, good, or excellent rating icons at your convenience. I will still be available to you if you need me.