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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2825
Experience:  Working with Electronics for 25+ years.
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Panasonic KX-tg4500 Any ideas on why the Base Station goes

Customer Question

Panasonic KX-tg4500
Any ideas on why the Base Station goes dead for about 2-3 seconds and then comes back up? We have 5 Handsets on our Base Station.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Did you only pull the battery from the base unit?
Do you see issues only with the base?

Customer: replied 1 year ago.
Pulled battery from the base unit. Left it out for 60 sec.
Did get a message on my handheld that indicated the handheld needed to be closer to the base unit. However,
they are less than 18" apart.
Expert:  Nathan replied 1 year ago.

We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base, as well as the backup battery as well.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.