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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8933
Experience:  Working with Electronics for 25+ years.
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Suddenly I cannot make a call out. I hear the dial tone,

Customer Question

Suddenly I cannot make a call out. I hear the dial tone, dial the number correctly, but do nothing happens -- no ringing at other end.
Submitted: 2 years ago.
Category: Phone Systems
Expert:  Greg A. replied 2 years ago.

Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your phones.

To help you with this issue, may I ask:
1) The Make & Model Number of the phone system you are working with?

2) What phone service provider (phone company) you have for this phone line?
3) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the NEW system)?

4) Do you still have the OLD phone available?

5) Can you still get INCOMING calls?

Thanks

Customer: replied 2 years ago.
Panasonic KX-TDGA20C Provider is Bell Only phone is on this line No, don't have old phone. Not sure if I can get incoming calls.
Expert:  Greg A. replied 2 years ago.

Hi again and thanks for that.

Can you check the model number on the MAIN BASE UNIT of your Panasonic phone, as the one you sent appears to be that of a cordless HANDSET.

Also, do you have access to a different phone line (such as a cell phone or neighbor's phone), so we can TEST if you can receive incoming calls?

I only ask because this really sounds like a phone SERVICE issue, but TESTING will tell us for sure.

Thanks

Expert:  Greg A. replied 2 years ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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